Casa Esperanza-Casa-Bagno privato

Thank you for the wonderful review! We are so glad the hot tub and comfy beds helped you relax after a long day at the rodeo. We would love to host you again anytime!

We are sorry this guest felt dissatisfied with aspects of their one-night stay. Throughout the reservation we remained in active communication and responded to concerns as they were raised during the evening. The indoor fireplace referenced in the review is not listed as an advertised amenity, however we still offered assistance with its operation when asked. The kitchen faucet had a minor hose leak from a few days back, issue identified shortly before this last-minute booking checked in. A temporary repair had already been completed so the faucet remained functional, and we offered to replace the part as soon as the replacement arrived later that evening. The hot tub was operational and heating, though larger spa systems can require additional time to fully warm from energy-saving standby after check-in. The home’s heating and hot water systems were fully operational, and no issue was reported during the stay regarding lack of heat or hot water. During our active communication that evening, no fall, injury, or concern regarding the hot tub steps was raised. These concerns were first reported after checkout alongside a request for a full refund. Once informed, we immediately reviewed the matter and took additional steps to reinforce the area, as guest safety is important to us. We always strive to be responsive and available to our guests throughout their stay.