Artist's apartment in the heart of the city

Hi Riley, thank you for the review. However, we would like to point out several inconsistencies on your review. We have retraced out communication thread with you and saw that we have never responded 12 hours after your messages. In fact, we respond in mere minutes after your initial message. We have also sent you an instruction on how to operate the shower, as soon as you brought it up but you did not follow up whether you were still having difficulties with it. Have you still had these difficulties, we would gladly send maintenance over to assist. These are all false claims that we want to point out from the start. We have also been very clear from our house rules and screening messages about the pet rules. It is just a common guest courtesy to look after your pets while inside the home. We have had issues with guests leaving their pets inside the home unattended and causing a massive damage to the property so we strictly require our guests to comply to this simple request. The issue about the pests was never brought up as well so it's surprising to us that this has been included in your review. We did not have guests staying prior that took mention of this. We would have been happy to assist you for this matter. We do apologies for any inconvenience, but everything here seems to have been resolved, had it been communicated to us effectively. Regardless, thank you for choosing to stay with us. We hope you all the best.