Kona Alii#410 Gorgeous 4th Flr Ocean v condo w/ Elevators,INCREDIBLE LOCATION

Thank you for the great review!!

Thank you so much!!!

Thank you for the amazing review!

Aloha, and thank you for staying with us again. We’re sorry to hear that your third visit did not live up to your previous experiences, but we would like to clarify a few points regarding the A/C and our response during your stay. As part of our hurricane preparations, guests were asked to temporarily bring lanai furniture inside for safety. We understand this was inconvenient, but it was an important precaution given the approaching storm. Regarding the A/C, our team did offer assistance during your stay, which was declined at the time. We also personally went into the unit to investigate the reported issue and confirmed that the A/C was operating properly. As we explained, the system has a safety/energy-saving feature that automatically shuts the A/C off whenever the lanai sliders are left open. Once the doors are properly closed, the system can operate normally. We made multiple efforts to assist and went above and beyond to troubleshoot the concerns that were reported to us. Had we known you were considering leaving for a hotel because of the A/C, we absolutely would have appreciated another opportunity to assist before you incurred that expense. We genuinely appreciate that you chose to stay with us three times, and we're disappointed that this visit left you feeling differently. We always want our guests to reach out and allow us the opportunity to address any concerns while they are still at the property.

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the central location and the beautiful views—those are definitely some of the highlights of this property and why so many guests enjoy staying in this area. We also truly appreciate your kind words about Valerie. She works very hard to assist our guests and will be happy to hear that her efforts made a positive impact on your stay. The building itself is part of one of Kona’s classic oceanfront complexes, and while it does have an older character, many guests enjoy its charm and unbeatable location just steps from town, restaurants, and the waterfront. Because it is a popular vacation destination, there can certainly be a steady flow of guests enjoying the property. We appreciate your feedback and hope we have the opportunity to host you again in the future.