This townhouse is in an amazing location. The place is greatly equipped for a family trip. The kids loved jumping off the dock across the street and it's close to the state park for swimming as well. However, the AC was not working on the top two floors which made this a miserable experience while in the house during some of the hottest days this summer so far. I contacted Taylor Made the day we arrived when we noticed it was not working and they brought us a portable AC unit for the bunk room. Unfortunately the windows in that area didn't really work with that, or any kind of AC unit except for the ones located on the wall that didn't work. We were offered some fans which would not have really helped. By Wednesday, we went to the Taylor Made office and were offered to be moved to another property, but we were leaving the next morning. Why was this not offered previously, when they knew that it would not be fixed during our stay? Also, there was a note in the review book in the unit that said the AC wasn't working then (dated June 9). If they were aware that the AC didn't work, why were we not offered somewhere else to stay, a refund, or opportunity to reschedule. With young children, 90-plus degree days, and an apparent lack of communication from the rental company, this made for a bad experience. I don't feel like the amount of money we were refunded made up for not getting what was advertised in the property listing.