Bellissimo chalet Tahoe, posizione perfetta, a 1/4 m dalla spiaggia, negozi, casinò e divertimento

Let’s start by the fact that this guest has been using VRBO platform for 5 years and NOT one review. That was our red flag. Moving on, there were several areas that needed special attention and additional cleaning which took several hours. We were also subjected to damage that occurred during these guests stay. We did recover some of the monies however, it is disheartening to come across guests like this who don’t take accountability for their actions nor are willing to take full responsibility to make whole and right what was wronged. This is disrespectful to the host and breaks the trust that the VRB0 community is built on We will quickly respond to the areas mentioned. Our Lock box is for emergency access to our buildings sub area, not for gaining entry access to our home. Our protocol for gaining access to our home is for a key to be picked up and returned to our host. This is our prerogative and a safety measure we have in place. Our home is approximately 70 feet from the parking area to our door, so not really a treck in perspective. Our home is very close and visible from every floor. Yes, we do have snow in Tahoe in the winter and yes it can be slippery. This can be expected during the winter season in Lake Tahoe. We do have ice melt available for the guests to use if necessary. Finally, as far as our property guidelines and agreement goes, we have 13 pages and 6 is our agreement, 1 is to obtain your required parking permits and the others are for information to keep handy during the stay. We have found that hosting over the course of 15 years using the VRBO platform is based on Trust and Transparency. The foundation if you will that makes for a good stay for both the owners and travelers. As our guest you have expectations to enter into a clean, comfortable and well-kept home, as do we expect our home to be treated with gentle kind care and mindful acts.

Pools are closed to all guests, visitors and owners due to COVID. Tahoe has experienced much warmer Summers as of late. Although we don’t claim to have A/C, we installed a portable unit in addition to an awning over the balcony to mitigate the heat.