Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location with an amazing view, but unfortunately the service and cleanliness issues significantly impacted our stay.Upon our late arrival, I contacted the service representative regarding two concerns:Missing parking pass – I had paid for extra parking tags, but only one was provided. The representative insisted that two tags had been left by the cleaning crew and shared a video as proof. However, the tag shown in the video appeared blurred and a different color than the one we received. I was told I would be charged for a replacement pass, which was frustrating. The interaction implied that I was being dishonest in requesting an additional pass, which was disappointing. If there had been any doubt, the property could have been inspected to verify the situation.Cockroach infestation – We reported seeing cockroaches immediately after entering the unit. Unfortunately, we were told that nothing could be done because it was the weekend. During our stay, my husband killed four cockroaches on the first day and an additional one to three each day afterward. As a result, everyone was constantly on edge, worried that another cockroach would appear at any moment. It made it difficult to relax and fully enjoy the property.While the location and views were excellent, the poor customer service and ongoing pest issues overshadowed what could have been a great experience