First the good. Daniele’s home was clean, comfortable and well-equipped. Now the very bad. Daniele is an abysmal host. We were a group of 8 adults and a 2 year-old. We arrived at 4:35PM. The digital code for home entry did not work. We texted Daniele. She responded an hour later. Luckily we got in earlier from an open side door. She provided a new code which we tested. All good. We go out and return at 10:15PM. The new code doesn’t work. I call, text and email Daniele. No answer. Daniele lives in a cottage on the property. We ring the “Ring” door bell and repeatedly pound on her door. No answer. After 2.5 hours of fruitless phone calls with VRBO while sitting in our cars, they tell us to get a hotel. At 1:40AM, I email Daniele to say we had to stay in a hotel. Daniele calls at 8:13AM. No apology. No offer of amends. Only her insistence that the code should have worked. I told Daniele I didn’t want to argue – to just reset the code. She emails to say she reset the code, she is sorry for the inconvenience, she slept through everything, and we can stay an extra night free. I tell her we want half our money back. After some haggling, she returned much of our out of pocket costs for the stay that didn’t occur, but refused to make us whole. Daniele lives on the property, yet couldn’t muster up the decency to apologize in person. Very weak. If Daniele is not going to be accessible to her renters, she should hire a property manager. VRBO did pay for our hotel rooms. Kudos to them.