Close to Town, Hot Tub, Game Room, Resort Pool + Free Attractions

We are glad to hear you had a great time and that the cabin served its purpose for your stay. The tile repair has been discussed for a slower period in the year. That type of repair is more time-consuming and requires the appropriate scheduling window. Regarding the toilet handle, we would have been happy to address that during your stay had we received a call or message. The issue was later discovered during one of our scheduled inspections and was repaired on 7/11. We are happy the cabin worked well for your trip overall and appreciate you choosing to stay with us.

Thank you for your feedback and for sharing your experience with us. We're happy to hear that you enjoyed the cabin overall and found the beds comfortable and clean. We sincerely apologize for the issues you had with the refrigerator and washer. The refrigerator has since been replaced, and the washing machine has been repaired to ensure it’s functioning properly for future guests. We appreciate your understanding and are grateful for your suggestion. We’d love to welcome you back again soon! The Bear Tracts Family

Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay at Remote Rendezvous didn’t fully meet your expectations, especially with the DVD player situation and the issues with the internet. While we strive to ensure that all our cabins are well-equipped, the decision not to replace the DVD player was made by the cabin's owners. However, we understand how important it was for your parents' relaxing stay, especially with the weather conditions. We apologize for the inconvenience. We appreciate your patience in trying to resolve the DVD situation on your own, and we regret that the alternate players you purchased didn’t work with the TVs provided. We also acknowledge the musty smell and are glad to hear the air fresheners helped make it more comfortable. We'll look into that and the pinball machine issues you mentioned, along with the ceiling fan concern, to prevent future inconveniences. It’s great to hear that our management team was responsive and kind during your stay, and that your family enjoyed the nearby Smoky Mountain Views cabin. We’re grateful for your understanding that each cabin can differ in ownership and features. If you decide to visit again, we’d be happy to help you select a cabin that better fits your preferences for a quieter, more relaxing experience. Thank you again for your valuable feedback!