🏡 2 bedrooms, 1 bathroom 🛁 cozy, modern apartment. With sofa bed 🛋️

Thank you for your feedback. We would like to provide important context for future guests. No issue whatsoever regarding roaches or pests was reported to us during your entire stay. This concern was only raised after the $100 pet fee was discussed. The $100 pet fee is disclosed in our property rules because our cleaning team charges additional cleaning fees when an animal stays at the property. Guests have access to these rules before booking. We find the timing of this complaint very concerning, especially since we were never given an opportunity to inspect or address any alleged pest issue during the stay. Our property is professionally cleaned, maintained, and routinely treated for pest prevention. We completely understand that a guest may disagree with a fee, but we believe reviews should accurately reflect the condition of the property and should remain separate from disagreements regarding disclosed charges. We take great pride in our home and in providing a clean and comfortable experience for every guest.

Thank you for your feedback and for recognizing our communication and efforts during your stay. We sincerely apologize for the inconvenience with the A/C on your first night. As soon as it was reported, our maintenance team was sent and worked to resolve the issue as quickly as possible. Regarding the concern about the bedding and headboard, we take cleanliness very seriously. Our cleaning team follows a detailed process after each stay, including video documentation confirming the condition of the unit prior to guest arrival. For this reason, the situation described does not reflect the condition in which the property was prepared. That said, we always review any feedback internally to ensure our standards remain consistent. We also appreciate you mentioning the water pressure, as this helps us continue improving the guest experience. Thank you again for your stay and your communication. We wish you all the best.