Golf Simulator*Pickleball*StarGazing Dome*Sauna

Thank you for the wonderful review — spotless, seamless, and exactly as described is the standard we hold ourselves to at The Poconest, so hearing that it landed that way means everything. The Poconest, by The Austoria was designed to feel effortless from the moment you arrive — clear check-in, a well-stocked kitchen, and amenities thoughtfully curated so nothing feels like an afterthought. The Pocono Mountains take care of the rest, putting you in the heart of Long Pond, PA with easy access to everything the region has to offer. We'd love to welcome you back to the Poconos anytime. — The Poconest, by The Austoria Team

Catherine, thank you so much for this glowing review — you've made our day! We built The Poconest specifically with extended families and large groups in mind, so hearing that the spacious bedrooms, fully stocked kitchen, and backyard delivered for your whole crew, day or night and in any weather, means everything to us. Comfort, cleanliness, and quick response times aren't just goals here in Long Pond — they're the standard we hold ourselves to for every guest. And yes — that extra refrigerator was all about making sure a group your size had exactly what you needed, right down to the last detail. We're so glad it landed well! Thank you for choosing The Poconest for your family vacation in the Pocono Mountains. We'd love to welcome you and your extended family back anytime — the door (and the fridge) is always open! Warmly, Susan & Ken The Austoria

Rich, thank you for this — 11 guests aged 10 to 73 all having a great time is exactly what The Poconest, by The Austoria was built for. That kind of multigenerational fun is our favorite thing to hear about. The Pocono Mountains are made for moments like yours — pool days, pickleball matches, home theater nights, and golf simulator competitions that somehow rope in every age group. We designed the property to make sure no one ever has to wonder what to do next. We appreciate your patience with the early hiccups, and we're glad we were able to get things sorted quickly. That responsiveness is something we take seriously across all of our Austoria properties. Long Pond, PA will be here when you're ready to return — and so will we. We hope to welcome your family back to the Poconos soon. — The Poconest, by The Austoria Team

Thank you for the thoughtful review and for taking the time to share honest feedback — it genuinely helps us keep improving The Poconest, by The Austoria for every guest who follows. We're so glad the golf simulator was a hit across ages; it's one of our favorite amenities for exactly the kind of multi-generational group getaway you had in Long Pond. We're sorry the refrigerator and circuit breakers gave you some trouble during your stay. We appreciate you flagging it in real time — we responded quickly and offered to send a repair technician out, and we take that kind of fast turnaround seriously for every guest at the property. We've also noted your feedback on forks and bath towels and are addressing both so future large-group stays have exactly what they need from day one. Thank you again for choosing The Poconest for your Pocono Mountains vacation. We'd love the chance to host your family again soon. Warmly, Susan & Ken The Austoria

Hey Josh, Thank you for the great review! So glad you enjoyed your stay. We look forward to hosting you again in the future! Thanks, Ken

Thanks for the pictures by the way! We would love to host your family again!

Thank you so much for choosing The Poconest to celebrate your son’s 16th birthday and for sharing such thoughtful feedback. We’re thrilled to hear that you loved the home, the layout, and the spaces designed for teens—those details are exactly what we hoped would make stays special for larger groups. We also truly appreciate your kind words about communication and the overall experience. At the same time, we're very grateful you took the time to highlight where we fell short during your winter stay. Your feedback is incredibly valuable, and we’re already taking concrete steps to ensure future guests have a smoother, more winter-ready experience. Here’s what we’ve done (or are doing) based on your comments: • Winter Readiness & Safety: We’ve added a replacement salt scoop for each bucket. In addition, we’ve upgraded our garage lock to a new code and changed our Lock Code messaging to include this code for safe entry and exit during the winter season. • Hot Tub Path & Entryway: We’re expanding the shoe/boot area and adding additional heavy-duty mats inside to help with snow and water buildup. • Cleaning Supplies: A new mop and additional cleaning essentials are now stocked permanently. • Golf Simulator & Garage Comfort: We are upgrading and simplifying the setup process for the golf simulator. We are also repairing the garage heating system so the space is fully comfortable and usable in cold weather. • Package Deliveries: We’ve adjusted our mailing settings to minimize deliveries during guest stays. Thank you again for the kind words about the property and for offering such constructive feedback. We’re so glad you plan to return, and we’d love the chance to host your family again!

Thank you so much for the wonderful review! We’re thrilled the Poconest was the backdrop for such a memorable family vacation. Being available and responsive for our guests is something we take seriously, so it means a lot to hear that came through. We’d love to host you and your family again — safe travels until then!