Newly renovated condo w private balcony gas grill and on site heated pool AC

Thank you for sharing your detailed feedback about your stay at Beach Place 1-404. We’re sorry the living room floor was gritty with sand — our housekeeping team aims for spotless, and we would have addressed it right away if notified during your stay. We also apologize for the light and noise from the hall near the second bedroom; we’ll evaluate better blackout solutions and additional sound-mitigation for that room. I’m glad the master suite, balcony, pool, beach, and walkability to John’s Pass were highlights. We’ll have maintenance check the ice maker, and we appreciate your note about the checkout time. Thank you again for staying with us and for the helpful comments.

Stephen, thank you for taking the time to share your experience. We’re sorry your family’s holiday stay was affected by the bathroom condition after your arrival. As soon as you contacted us, we reviewed available alternatives but unfortunately were unable to relocate your group due to the holiday weekend. We then offered the option of a full cancellation and refund or remaining in the home with a 25% refund, and we honored the option you selected. We appreciate you bringing the bathroom condition to our attention, and the necessary repairs have since been addressed. We hope we’ll have the opportunity to provide you with a much better experience in the future.

Thank you for sharing your feedback, Christian, and we’re glad to hear you enjoyed the condo itself and found it well updated and stocked. We recognize that having reliable access to the building, pool, and beach is an essential part of the stay. You let us know during your visit that the provided access code was not working, and while we followed up at the time, we did not get this fully resolved during your stay. We appreciate you bringing this to our attention and will use your feedback to help ensure these details are accurate and clearly communicated for future guests.

Thank you for sharing your feedback, Melissa. We’re glad you enjoyed the great location, convenient beach access, and proximity to John’s Pass, and that you found the living room, kitchen, and master bedroom comfortable during your stay. We also appreciate your detailed suggestions regarding the home and its amenities. We’re pleased that our team was able to address the bed during your stay, and we’ll keep your comments in mind as we continue improving the guest experience.