ONE LEVEL-Incredible-Panoramic-Views-MOLTO PRIVATO-Good Flat Parking-WIFI-Dogs OK

The same day that these people checked out of the Mystic View, my housekeeper reported what she found from their stay. She would certainly dispute that she is getting paid too much, since she walked into dog puke & dog hair all over the bedding, plus a ruined pillowcase with what appeared to be dark purple hair dye. My housekeeper is a hard worker who cares about the details of her job, as anyone can tell from at least half a dozen 5-star cleanliness reviews immediately before these people stayed. If absolute perfection is demanded, the least you can do is not leave your pet's lunch on the bedding. No housekeeper gets paid enough to handle your dog's puke.

You see too many minor complaints on this property? What I see is 366 VRBO reviews with an EXCEPTIONAL RATING. Of course I look at the glass as being half full, not half empty. The complaints I heard from you were, “We can’t find the gas grill. Can you point in the right directions?” ‘Only a charcoal grill is posted on my listing, complete with photos of the charcoal grill. Sorry you OVERLOOKED that! Your next complaint was lip prints on the windows……Well, I have to say, with 3 walls of windows from the ceiling to the floor, the housekeeper could easily have OVERLOOKED a lip print! You know, like when you OVERLOOKED including your dog on your confirmed reservation & after you were reminded that reservations are IMMEDIATELY cancelled without refund if guests or pets exceed the number on the reservation. Yeah, we all overlook things. You're welcome back to my Mystic View anytime to enjoy those breathtaking views you shared in your photos—just remember to check the listing details first & know we are not perfect, but we do try our very best!!

I am so proud of my Smoky Mountain cabins; they are a lifetime dream. I appreciate when guests tell me how much they enjoy their stay. Mystic View is a wonderful private cabin that has miles & miles of spectacular views. It is rated Exceptional with 354 verified reviews. Most of my guests tell me how much they love it there, BUT NOT DORA! I think Dora needs driving lessons if she could not turn around in the parking area that has actually had 4 vehicles parked there without issues. And, maybe she should not have driven up the mountain to the dead end where she could not turn around. If Dora had bothered to read, she would have known the household (starter-supply) items were just that…starter supply…. not for the entire stay. Lumpy bed hu? OMG, that’s a first! This woman never stops complaining. BELOW IS MY TRUE UNPLEASANT EXPERIENCE WITH DORA & A FEW THINGS THAT DORA SEEMED TO HAVE LEFT OUT OF HER REVIEW. Responsible people take trip info with them, BUT NOT DORA! She was inside the cabin 2 hours early, asking for WIFI info, even though she had contacted me 4 times before her trip asking where she could find it. Most guests follow rules & wait for the 4 PM check-in. BUT NOT DORA! She was inside with all her luggage & groceries TWO HOURS EARLY & BEFORE THE HOUSEKEEPER CLEANED IT, sending pictures to me & complaining it had not been cleaned. I told her housekeeping had not been there yet, that she was 2 hours early & she would need to remove all her belongings & leave, that housekeeping requires that no people or their belongings be on the premises until they finish cleaning. DID DORA LISTEN & LEAVE? Why, of course not; she wanted to hang around while they cleaned. Again, I told her she would need to remove all her things & leave. DID DORA DO THAT? Of course not. After a long wait on a very busy cleaning day, the housekeeper finally was able to go inside; she found their belongings still there. When leaving, Dora informed me that she would be back at 4:00. I told her I hoped it would be ready by 4 since cleaning was slowed down waiting to get in. This is DORA’S REPLY TO ME (copied & pasted): “But check-in time was at 4:00 so we’ll be back at 4:00.” What? Unbelievable!! She slowed housekeeping down & then gave the property owner strict orders! I told her, “Don’t press your luck!” I decided right then & there this would be the last time for Dora! I have too many nice well-mannered guests to ever deal with her again. Then when she returned, the complaining started. She insisted the hot tub was not clean, even after I sent a time-stamped video showing it was drained, cleaned, refilled with fresh water & chemicals, & jets running; her complaining did not stop. I explained the water was from a well that contains iron & not city water. She complained that there was no chlorine in the hot tub; I explained that chlorine can react with iron & potentially form rust & reduce the effectiveness as a disinfectant, & that is why it is not used & Bromine is used instead, & Liquid bromide had been added when it was cleaned. No matter what I said, she still complained. So, I finally copied & pasted Googled information about well water that contains iron for her to see for herself. DID THAT STOP DORA’S COMPLAINING? Why, of course not! The next day, my housekeeper went there to try to explain about well water with iron & show her that the hot tub was indeed clean. Her husband understood, BUT NOT DORA. Still complaining the next day, she said the hot tub filter was dirty. It is clearly stated that guests are not allowed to take any part of the hot tub apart to prevent damage to the hot tub, BUT DID THAT STOP DORA? Of Course not! Dora doesn’t listen to anybody & she makes her own rules & follows no one else’s. I told her the filter is removed at every clean, sprayed with bleach & rinsed out & iron in the water causes the discoloration of the filter. Now I am thinking to myself, can this woman not understand anything? NO, I REALLY DON’T THINK SO! The housekeeper & I tried everything to please this woman, BUT THERE WAS NO PLEASING DORA. So, to keep our sanity, we just counted down the days until her reservation was over & reminded ourselves how thankful we were that most of our guests are nothing like Dora. LOL Housekeeping makes certain hot tubs are properly cleaned & the correct amount of chemicals is added. But Dora seemed to think she knew more about hot tubs than the housekeeper who has been taking care of them for years & years. With the help of my housekeeper, we strive hard to make all 12 of my mountain cabins the very best they can be for all my guests. Over the past 19 years in this business, I eventually learned there is no pleasing a chronic complainer. So, when I deal with someone like Dora, I just consider the source & not the complaint & I sleep really good at night. LOL Bottom line…Dora was a nightmare guest. THOUGHT FOR THE DAY: Some people are like clouds; when they disappear, it’s a brighter day.

I have had many silly, unwanted suggestions over the past 19 years I have owned vacation cabins in the Smoky Mountains, but I have to say Jennifer's suggestion is way up at the top of the silly list. "put up as some kind of privacy blind behind the hot tub “…that’s a joke, right, Jennifer? Only the garage end of a distant cabin can barely be seen through thick woods from the hot tub. There are pictures on my listing of the practically invisible cabin in the distance & certainly nothing that would interfere with the privacy of the Mystic View from any angle. I have NEVER had a privacy complaint or “suggestion” before Jennifer’s. All I can say is.... who do people think they are to make baseless suggestions about someone else’s property, such as this? I believe everybody should live by my Mama's teaching when I was growing up. She would say, "just keep your mouth shut and keep your opinions to yourself" (which translates to... mind your own business & stay out of mine) I’m all about that!!!