Bungalow custodi

Thank you for taking the time to leave a review Sunil. Regarding the cleaning, we are on call 24 hours a day to address any issues a guest may have. We specifically mention in our welcome message to please contact us with any issues so that we may make it right. Our goal is to offer relaxing, stress free getaways. However we are surprised with your unhappiness regarding your stay. When our staff twice spoke with you, it was their understanding you were having a wonderful time, and everything was perfect. That being said, we have the best cleaners in the area who clean the other large oceanfront homes. They have a two step quality check to make sure things are clean and tidy before arrival. I will be sure to discuss your feedback with them and make sure everything is up to our standards. Our rates we charge our guests are itemized for the guest before a reservation is made. Our departure policies are standard to the area and are clearly stated within the policies you reviewed and agreed to before your booking was processed. Again, I’m sad to hear you didn’t have a wonderful time. We’ve had so many happy returning and new guests, this is our most popular house. I’m sorry it didn’t work for you. I hope you find just the right house for your next vacation.

This review is very unfortunate, indeed. We started offering our family beach house to others in hopes they might enjoy the wonderful, relaxing experience of our part of the Oregon Coast. It’s obvious that this wasn’t what this guest experienced which is disappointing. Everyone deserves a relaxing vacation, especially now. We received a call from a neighbor with a complaint that a guest at the house had parked their car in such a way that it was partially in the street, and partially parked on the lawn. Our service drove by the house to check this, and saw this to be the case. Additionally they saw in their drive by that there appeared to be five guests at the house, where there’s a four guest maximum. I attempted to call Davin, and the number I had been given was a land line. I then sent him an email asking him to contact me, that I had tried to call but the number I had wasn’t a cell, and tried to find out more about the situation. I also asked for his cell number, which we need in case of an emergency. I have no idea what the reference is regarding “at 10:20am the following morning, someone from the property parked outside to observe us packing up.” We didn’t send anyone to watch the guest. Possibly it was someone parked waiting to go enjoy the beach. Or, if it was closer to his 11:00 am check-out, it might have been the cleaning service waiting for their departure to start work. I’m sorry Davin felt spied upon. It’s our job to make sure we’re not in violation of our permit, and that we continue to be good neighbors. I’m truly sorry that our one email seeking clarification ruined their three night stay. After receiving his reply, that was the end of the subject. While we’ve had great reviews from past guests regarding our interactions, we will continue to strive to do our best to offer relaxing vacation experiences for our guests.