Puu Poa - Magnifico condominio di lusso con vista sull'oceano

I do not understand why the rare guest must write exaggerated negative reviews. The washer machine had JUST become unreliable. We could not know this until told by a guest which happened with the next guest. A new washer/dryer was ordered, but because on Kauai major appliances must come from Oahu, it takes a month to get there. There is no one on the island to fix it. This guest did not report it to us. They had my cell number or could easily have sent us a message at VRBO. Before the new washer/dryer was installed, I offered at no cost Concierge Laundry service where someone would pick up her laundry anytime and return it quickly fresh and clean. She never used it as she did not communicate with us, so saying "our question went unanswered" is unfair. We have to hear a question to answer it. The sheets and blankets are replaced frequently. The North Shore is wet, everything rusts and at some times of year, things can get a moldy smell, but there is a big difference between smelling moldy and BEING moldy. Moldy they are not. Unlike most condos with cheap rugs that really do get moldy, we have high-end wood floors (not laminate). With the humidity, some unevenness can occur due to the wood swelling (ditto the wood doors) and a slight creak is expected. The hot water heater is new and no one has had a complaint about it before. We both use the shower every day when we are there and hot water has not be an issue. Personally, I think the ratan shades are fantastic. They keep out the bright sun, but you can still see the ocean, just the right amount of transparency. In addition, we bought this condo at this location because no one can look into the condo from any other unit or from the ground on the ocean side offering complete privacy. The doors between rooms are slotted on purpose in order to allow the wonderful trade winds to glide through the unit. The only noise one might hear comes from the next room. Perhaps it was the children playing. Light fixtures rarely break and again there have no reports previously or since from other guests, but, of course, this will be checked out. I will not criticize the guest for the condition of the condo when she left.