Pesce dalla tua vasca idromassaggio! TUB CALDO! Privato. Cucciolo amichevole. Staff completo

wonderful :-)

We think so, and we are happy to know that you agree ! :-)

The new furniture that we ordered months ago has finally arrived ! Covid caused delayed shipments. Full leather for the living room, and new dining set. and the 50" flat screen TV Thank you for your comments

thank you ! For those who have an affinity for water....our riverFRONT properties offer an option to the exorbitant rates of oceanfront and lake front rentals. Some of these properties are adding on as much as $450 'cleaning fee'. where as ours is just $50. Buyer beware. Glad to know you enjoyed your stay !

Thank you for the opportunity to brag a bit :-) We have a full, tenured staff....meaning they have not missed a day from illness, nor have they opted to go on unemployment. They make their house payments, and pay their rent. Thank you for supporting our business, and recognizing the effort that the staff puts forth. No slouches sucking off the government here. Their work ethic and willingness to care about the quality of their work are key attributes to our success.

thank you

thank you for your review. But I am a little confused that you say "no easy access to the river" ??? This property is so close to the river you could fish from the hot tub. :-) We have actually had people accidentally drop their fish in the hot tub while trying to get it unhooked ! LOL This property is perched on a bulkhead with a stairway to the water. For a handicapped person or a person whose mobility is challenged....the stairway (which consists of maybe 8-10 steps) may be a problem...but to fish all one would need to do is drop a line over the bulkhead. ...and anyone who cannot negotiate the stairway should probably not get near the water, as it is not normally a lazy river. Odd fisherman ?? :-) To the readers of this review, no one can access the river from this property but our guests. People fishing in the river must stay in the water, and cannot cross through the property....they must stay in the river. The river belongs to the public, and its a wonderful place to fish, canoe, or kayak.

just to clarify to others who may read this review> Your stay was impacted by the severe winter weather we were experiencing. Extreme cold temperatures and wind existed.The wind caused interruptions to the cable because the lines run thru the trees, not underground. Additionally, on the last day of your stay, a small animal sought warmth from the severe cold by crawling under the deck of the hot tub. In doing so, it knocked a water line loose. As soon as you notified the office, , we immediately dispatched personnel to remedy the issues. Unfortunately, both of these issues were unforeseen, and did not occur because of mismanagement. Like many others around the nation, West Virginia has also been impacted by the severe weather. Nonetheless, we made a $100 refund.

excellent on your 'catch' ! We have actually had people lose them while getting them unhooked...and the fish ended up in the hot tub !! :-) About the firm mattresses. You are correct. We have top notch firm' mattresses.....but they don't have the cushy pillow tops that some are accustomed to these days. We have added to the list of 'things to bring' mattress toppers (aka: memory foam pads).

Thank you for your comments. When the unexpected happens, and a Plan B needs to be executed that is when our staff sets us apart from most other rental properties. We have been in business for over 35 years, and have several properties (all listed on VRBO) so we are able to staff around the clock. This is why we are able to take care of the hot tub 'daily'. We believe that this is the only way to assure its safe use. And by the way, we had a new refrigerator installed at this property., thanks for yor understanding.

New jets have been ordered. Thanks for your input, as there does appear to be lower than expected pressure when the jets are turned on 'high'. The jet itself works, it's actually the air (bubbler) that has malfunctioned. We are sorry we did not know about the need for batteries in the fan remote. We keep those type of supplies on hand, and our property manager who lilves on premise could have corrected that immediately if we had known. Thank you for your comments.

thanks

Yeah for that !!! We are proud to say that our 'on premise' staff does a great job at keeping our property clean, and reviewers are typically mention this as you have done. They have never missed a day through this Covid fiasco...nor did they opt to take unemployment ! Good employee retention contributes greatly to a good experience. Because we have several properties along the river at this location, we are able to employ a large staff which allows us to provide a high level of customer service There are NO 'help wanted' signs hanging here.

In our 38 years of rental experience,, we have learned that more is better than less when it comes to information about check-in procedures, what to bring, directions, instructions of use of internet, and how we are dealing with Covid on our premises. We put them in separate emails so that they are easy to share with others that may be in residence. We have also learned that if we send them upfront they are not read, and get lost in the reesrvation process. Thanks for your input.

Joan you changed your 4 star review when you learned we would no longer accept reservations from you. Certainly reasons existed to cause us to bar you from our property. It gets awesome reviews. But your guests called us, and apologized for your unwarranted behavior, adding that you often exhibit this outrageous behavior. Noting that tantrums like 'demanding' an "immediate"replacement on a Friday night of a refrigerator bulb is a bit unhinged, especially given the fact that it worked when you checked in the day before. You went off on a maintenance man because he could not pull a dish towel out of his hat and needed to make a trip to the laundry room. All I can say is that your therapy dog wasn't performing well...and for the safety of our staff, we are initiating a "no trespass".

thank you for your review. It is no secret that hospitality/lodging industry is suffering from low employment. I am proud to say our staff has toughed it out through Covid, opting not to go on unemployment. So, for others reading this review...rest assured, you will be greeted by a full staff of tenured employees. NO "Help Wanted" signs hanging here !