2/10 (非常に不満)
Moeed A.
2024年5月14日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Absolutely horrible stay. Do not book!
Absolutely horrible stay, disgusting stay & even worse service. Should have know this was going to be a disastrous stay the night before, the property manager emailed stating there was a plumbing issue with the upstairs bathroom but was hopefully getting fixed. At this point I should have said we were cancelling & to refund us!
We checked in & there was sewage smell which the plumbers came to try & fix but the smell was there throughout our stay.
The pool was dirty, they claimed it wasn't.The fountain that is nicely shown on the pictures was switched off for most of our stay, apparently as it was too noisy for previous guests. I dont understand this as it only runs for 15 minutes after you press the button. Anyways, this only worked for 2 days.
Although the listing states you can pay €30/day to heat the pool, you cannot as it doesn't work.
I asked for a refund the first day & was told I could only get 15% back.If I wanted to make further complaint I had to wait 48 hours as the next day was a public holiday. I was told that i "chose" to continue staying at the villa, but if you're checked in & only being offered15% of nearly €1500 what should i do.
We spent little time in the villa because of the smell. When we checked out they said a parasol's stitching was ripped & a freezer drawer cracked so were charging over €500, we didn't do any of this. Villa is extremely dated, many things don't work or are broken. This villa is a con & simply do not book. AVOID!
Moeed A.
2024 年 4 月に 5 泊滞在
