Llawnroc - 最高10人まで眠るビーチの素晴らしい家

Anne-Marie, thank you so much for your review, I am so pleased you had a nice time. The location of this house is superb. We would love to welcome you back to Widemouth Bay very soon. J

Why thank you very much Lisa... you are making me blush :-) In all seriousness, the team work so hard to make sure that all our guests have a lovely time and care greatly on the way the houses are presented - we even have an additional checking mechanism with our talented Guest Services Manager who ensures everything is 'just so' prior to guest arrival. Please come back to see us - be it here at Widemouth or in Bude - we have plenty of houses to choose from :-) J

Thank you very much indeed for taking the time to review Llawnroc Ayeesha - it is very much appreciated. Black Rock Sands is in a fab location just minutes from the beach. J

JB Update: Hi Emma, I did try to contact you a couple of times but didn't hear back. The only issue we identified was a slightly loose light fitting - which as now been full replaced. Unfortunately unless people report things to us at the time they discover them - we are unable to resolve them. Thank you for your comments Emma, it is greatly appreciated. I have tried to contact you a couple of times to discuss your comment around Health and Safety - as there are no issues whatsoever in this property. We take health and safety very seriously indeed. I will continue to try and contact you & update this review. best wishes James. ( it is also important to note that through all our communication - we always ask guests to flag any issues they come across so that we can act, in this instance we were not alerted to anything)

Thank you for taking the time to send us your review Karen, it is greatly appreciated. Honest feedback is the only way that we can learn & improve – I am a little surprised that is has taken 5 months as we like to be very proactive in our approach with all our valued guests – evidenced through our communications before & upon arrival at any of our properties. ‘Llawnroc’ is a lovely property with fabulous proximity to the beach. To address comment in terms of being ‘terraced’ – it is part of the Black Rock Sands Development as mentioned in the description & at no point have we purposefully mislead in this regard- further reinforced by narrative that talks of ‘grassed communal areas’ & the photos of the property. Should you have sought further clarity prior to your stay we would have been all too happy to answer any questions or concerns. Upon your arrival on the 23rd Oct 2021, you emailed me to flag the dirty ‘extended element’ of the table. I responded within 1 hour to apologise for the oversight – explaining that it was an unfamiliar housekeeping team in that property cleaning prior to your stay due to a large number of people being taken out of action with Covid 19. This team unfortunately were not aware of the extending nature of the table coupled with the previous guests leaving it without cleaning. The team have worked incredibly hard all season & it is important to stress that all our houses are cleaned & presented with great care and attention. This was an oversight. Under the backdrop of Covid 19 these past 2 years – my house keeping teams have done an exceptional job under very challenging circumstances. We care greatly about all our guests & on this occasion we offered a house keeper to attend to make good that evening for you plus suggested coffee & cake at the local coffee shop by means of apology too. Sadly, we did not hear back from you. We have recently also undertaken an extensive programme of works during the winter for all properties we look after – to include full redecoration in this instance to further enhance what is already a nice property in a fab location & enjoyed by guests.

Sally, we would love to see you again! Please book 😉. We have worked incredibly hard to deliver an exceptional service and the House Keeping team are second to none. We are also redecorating this property currently, replacing all decking so it will be looking stunning for 2022. J

James, thank you very much indeed for your kind words. We would be delighted to welcome you back to Bude very soon. You were the perfect guests. J

Thank you for your review Matthew - we would love to host you again in the future. J

Jessica, thank you! You were wonderful guests and we would love to host you again next year. I am so pleased you had a nice time. J

You cannot underestimate the joy not driving to the beach brings :-) Thank you for the feedback Margery. We hope to see you again soon. J

Thank you David, I will ensure that the decking is looked at as a priority. I am pleased you had a nice stay with us and we would be delighted to welcome you back. James