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I would appreciate it if you could also provide some feedback, as it’s part of how I work and my job. Thank you

I am responding very honestly because I am not interested in “sucking up” just to get 5 stars. I am sorry to read these things now, especially since we spoke every day on WhatsApp throughout the month and you never mentioned these issues to me. If you had told me about the noise or anything else while you were here, I would have intervened immediately, just as I did with everything else. What is the point of telling me now? I would have gladly helped you enjoy your holiday more, just as I did when you had a fever and gave you medical advice on what medication to take. Also, regarding your early departure for New York: I agreed not to charge you for the last 6 days, but as I showed you, the agency would not listen to reason because of the contract and commissions. I also warned you by email and then on WhatsApp that the agency had not informed you properly about the rules, but you preferred to continue writing to me privately and not on the official chat. Finally, regarding the Wi-Fi: it is true that there was a problem in the first five days, but it is not true that I was late. I called the technician on the same day, but if the provider takes a week to come, unfortunately I can't do anything about it: I'm not the telephone company, as everyone knows when the connection problem is theirs and not mine. And you were there and saw everything. I also replaced the modem with a new one on the same day, but the problem was not mine, it was the telephone company's.

Not at all true, as the previous reviews prove. And you know this very well because you didn't book directly but through a travel agency external to Verbo, which then through Expedia, which bought Verbo, doesn't communicate anything to the customer and doesn't show the customer the internal booking chat, the information, the house rules, and in fact you discovered this the day you checked in. So I advise future tourists to book directly on Verbo, using the internet, making sure that strange travel agency names don't appear in place of the original site name.In fact, unlike VRBO and the other platforms that Verbo controlled when it was bought by Expedia, Expedia is a complete travel agency with air packages managed by various affiliated agencies that, however, do not communicate anything to the customer.

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Thank you