Access to the flat is via five short flights of stairs which may be a problem for people with health/mobility problems, particularly carrying luggage up to the flat. This is not mentioned at all on the website accommodation details? The building is currently surrounded by scaffolding which is visible through all the windows. Again, no mention of this on the website, although I appreciate this may be temporary. The underfloor heating in the lounge was not switched on when we arrived, we had some initial difficulties trying to get it operational . We contacted the DVC helpline, everyone was very helpful, unfortunately being Christmas nobody was available to physically help out . Eventually, we managed to get the heating working by going to the makers website. I think the underfloor heating could have been switched on prior to our arrival, perhaps that would have saved everyone's time. These are all observations and not meant to be critical of the general accommodation which was fine.
Geoff Urch.
