Upon arrival, we noticed several issues. The towel rack had been ripped from the wall, there was visible dust throughout the space. I opened the utility closet and found an air filter that appeared to be over a year old. The master toilet was not functional, and a dirty rag had been left in the shower. I reached out to Patricia right away, and she assured me someone would be sent the following day to address the problems. She also mentioned she would be contacting the cleaning company, as the overall cleanliness of the unit was well below expectations. While I didn't expect a full stock of supplies for the week, not even a starter trash bag was provided—there was absolutely nothing. That evening, we returned from the pool to find the kitchen covered in ants. We had to throw away a significant amount of food. The next day, maintenance came to fix the toilet and towel rack and applied ant poison. While the ant problem improved somewhat over the week, it was never fully resolved, and the kitchen remained essentially unusable. Thankfully, we were traveling with my daughter’s softball team and were able to use other units to prepare meals. Patricia was responsive at first, but after I notified her about a cockroach infestation, I never heard back. The master bed was so worn and sagging in the middle that two people couldn't sleep comfortably. I ended up sleeping on the couch the entire week. If we return to this area in the future, we will be seeking alternative accommodations.