Trip was fully refunded. Very poor experience. Out trip was severely disrupted. The location and the town were beautiful. Home was in a gorgeous area. Due to unforeseen crisis within the home this was close to the absolute worst travel experience I have ever had. The refund didn’t make up for stress, lost time, or severe inconvenience associated with the circumstances. Host did have good communication when the crisis started ,however, this did not compensate for above mentioned stress, lack of rest, and inconvenience of not being able to store luggage in the house for 7 people and having to find new accommodations at 10pm on a Saturday night, which was nearly impossible. Overall worst travel experience ever.