プエブロエヴィタの2ベッドルームアパートメント

Dear Guest, We are sorry that you have experienced noises during your staying but unfortunately there is not much more that we can do about it and specially during the high season. We are sure that the apartment fulfills all our clients standard and we are sorry that you score the apartment in a lower rate due to the unexpected noise, what could be more than enough to mention in your review. We are happy to keep offering our services to all our guests.

Thank you very much for your detailed and thoughtful review. We’re absolutely delighted to hear that you enjoyed your stay and that you were happy with the apartment, the complex, and the surrounding area. It was truly a pleasure hosting you, and your kind words about the responsiveness and service are greatly appreciated. We always do our best to ensure our guests are comfortable and well taken care of. Thank you as well for your helpful suggestions — items such as pot holders are small details that can certainly make a difference, and we appreciate you pointing that out. Regarding the construction debris you noticed near one of the patios, we would like to kindly clarify for future guests that those materials belong to adjacent renovation works and are not related to our property or management. We understand how this may have appeared and appreciate the opportunity to clarify this point to avoid any confusion. We also appreciate you mentioning the note about mobility, as it can indeed be helpful for future guests when planning their stay. Thank you again for staying with us for a full month — we’re very pleased that overall you had a very good experience, and we would be more than happy to welcome you back anytime. Lidia

Dear Richard, We cannot help but denounce your review as false; above all, considering that after your stay, the mirror in the closet appeared broken. We sent you the photographs of the damage caused IMMEDIATELY you left of the apartment, which you had the audacity to send back to us with alterations to "prove" that you did not cause the damage. Both the owners and the cleaning team were notified and none of them reported any breakage before your arrival. If it was already broken before your arrival, why do you send us a photo that "proves" that it was not broken? If it broke after your stay, are you suggesting that we broke it on purpose? It doesn't have any sense… You have called us scammers. We are obliged to report your false valuation and take the corresponding legal measures.