Al Hambra, Enjoy Tranquility In Our Beautifully Converted Cottage (Sleeps 10)

Hello - We are very proud of the beautiful situation of the Gite and the magnificent views.We consider ourselves to be very lucky to live in such a beautiful place... We thank you very much for your observations. In the descriptions on the site we try to show clearly that the Gite sleeps 9-11 people. That means 9 very comfortably, but there is a possibility of sleeping 11 people - but this may compromise slightly on available space.Many clients are very happy to accept this and we have had many large groups who have found the space ideal for their needs. We may also occassionaly agree to accommodate an extra person as a special favour ( at no extra cost financially) - however this is on the logical understanding that this may impact on personal space. However we try our very best to be flexible to our clients needs, budget and wishes. It is also possible to rent out our other Gite next door for those who require extra space, but this will obviously come at an extra financial cost. We believe that Al Hambra offers excellent value for money per head and our customers usually make an calculated choice when booking, whether or not to spend a little more for the added comfort and luxuries of renting the two gites together ( therefore sleeping 12 - 17) . I appreciate your feedback and I will always try to make these choices clear to all our valued customers. Thank you once again for all of your lovely comments - perhaps we will see you again in the future in both Gites?! Very best wishes Jill & Matthew

Bonjour - merci beaucoup pour tous vos beaux commentaires. C'est notre plaisir! nous espérons vous revoir très bientôt. Merci encore

Thanks Carrie - it was a pleasure to meet you and your family. Thank you for your lovely comments. We are very pleased you enjoyed your stay. Looking forward to seeing you all again next year. Thanks again

Merci beaucoup pour cette belle critique. Nous sommes heureux que vous avez apprécié votre séjour et apprécié cet environnement paisible. Nous aimons cette région et les gens merveilleux locaux et nous sommes très heureux quand d'autres personnes aiment ça aussi! C'était un plaisir de vous rencontrer et nous espérons vous revoir très bientôt.

Your review, sits very incongruously amongst our good record of glowing reviews, which should immediately send alarm bells ringing in the minds of any discerning traveller. We pride ourselves in offering a friendly, relaxing environment for all our guests .We take pride in our product & love this region & its people & meeting all of our lovely guests. However, out of the hundreds of people we have welcomed here, there are, thankfully, a rare few, that seem to deliberately ’throw caution to the wind’ whilst on holiday, at other peoples expense. As the grounds and pool are shared with our other customers, we do our very best to provide a clean, tidy, relaxing environment. These are the things that people expect and rightly so. If people are rowdy, have loud disputes amongst themselves, litter or leave possible hazards (glass bottles around the pool). It necessitates us to ask for adjustments in this behavior, before it impacts on other people’s holidays. It is always very disheartening for us to experience such problems but this is extremely rare. Living on site - offers a lot of advantages to our guests: we offer bike hire, book restaurants for guests, recommendations for areas to visit, baby sitting etc. We organize horse riding & sports activities' en-group' at discounted rates, provide delicious homemade meals, cakes, bread and ice cream. Some of these things Barbra and her party very happily took part in and gave us excellent feedback at the time. We can also continue to maintain the standards that people expect and deserve. We know that a customer requires ‘clean’ comfortable and 'well maintained' accommodation at a reasonable price, that is why, in our contract we ask that guests replace any items that they break (new & expensive parasol-for which, we have the original receipt) so that we can keep offering the ‘comfort’ that they enjoyed to our next guest. Otherwise these costs would impact on the rental price of the Gite. We do not think that this would be fair on all the honest, hard working people who save their money to have a nice holiday. Yes we agree 'accidents do happen' and that is why the majority of people replace items without being asked and without complaint and often with an apology. We continue to offer our guests ‘clean and comfortable’ accommodation in a ‘lovely setting” and maintain our ‘high standards’ because we care deeply and we know from hundreds of positive experiences that this is appreciated by most people.

Many thanks for your great review, it was wonderful to meet you all and we hope to see you all again very soon!!