Villa Ami, Torre delle Stelle

Dear Karen, Many thanks for taking the time to review your stay at Villa Ami. It has been a real pleasure to have as our guests. Karim and I are very pleased to read that you enjoyed your stay and wow very much hope to hear from you again sometimes in the future. Kindests regards Angela and Karim

Thank you Heather! Best wishes to you all, Angela and Karim

Dear Achim Thank you so much for taking the time to review your stay. It has been a real pleasure to have you all stay with us and we very much look forward to hearing from you again, Best wishes to you all Angela and Karim

Dear Peter, Thank you so much for taking the time to review your stay. It has been a real pleasure to have you all back and we very much hope to hear from you again in the future. We wish you all a great continuation of the summer, Kindest regards Angela and Karim

I am so pleased that the entire family enjoyed the holiday. Thanks for letting us and other potential guests know. As you know I love my villas in Torre delle Stelle and I love Torre delle Stelle to bits. My children grew up here and we all share very happy memories, so I am really pleased that all your family enjoyed their stay. We really hope to see you again soon and help your children become even more fluent in Italian. All the best, Angela

Hello Tina, I am very pleased to hear that you enjoyed your holiday and very much hope to hear from you again, Kind regards Angela and Karim

Dear Alex, Many thanks for taking the time to review your stay. You have been really fantastic guests and Karim and I are very pleased that you thoroughly enjoyed your stay! Many thanks again for having chosen us! Best wishes to you all Angela

Dear Birgit Many thanks for taking the time to review Villa Ami. Karim and I are very glad that you enjoyed your stay, you have been wonderful guests! We hope to see you again sometimes in the future, Kindest regards Angela and Karim

Good evening Carol, To be honest with you I am gobsmacked by your very unfair review considering the exchanges we had both by email and via text. I will of course challenge it with VRBO based on our previous written communication by email and text. Regarding your definition of 'high price without any luxury', please allow me to invite you to check the definition of luxury when it comes to a villa as you will find that a pool, location, natural light, quality furnishing, comfortable amenities and architectural elements are all part of the very definition of luxury property. Regarding your arrival at the villa: you arrived at the villa at 1am in the morning, not your fault of course as I was well aware that the flight landed in Cagliari after 9 pm, but, as promised and as we are accustomed to, Karim and I waited to hear from you on the night of your arrival in case you needed help with navigation. You never got in touch. You had google maps coordinates and full address of the villa. Very few people had problems reaching the villa but when it happens, it usually happens at night so we always wait until our guests are safely in. Since we are really committed to do our best to make our guests' holidays as stress free and as enjoyable as possible we rarely go to sleep on Saturday before we know our guests have safely reached the villa. but you never got in touch with us in spite of me explicitly asking you to do so when you informed me that you had left the airport. The guests that had confusing directions from their GPS (I have no control over them) simply called us and got all the help they needed to get to the villa as soon as possible and with as little stress as possible. You never got in touch with us. Regarding your unbelievable claim that we only check the villa at the beginning of the season, how can you possibly claim that? The property is thoroughly checked before the arrival of every new guest. As you rightly wrote in your text message on the Sunday after your arrival, it would be a perfect world if every guest would made us aware of any malfunctioning so that we can promptly act to solve the problem and substitute the malfunctioning items, if any, as soon as possible. The only complaints you had during your stay (on the Sunday after I contacted you and not viceversa) regarded the kettle that did not switch off and a broken corkscrew. You had them both replaced within 20 hours, the time for the shops to open and for Karim to get to you. As for the cheap bedding, you are again being totally unfair as all our bedding are hotel standard bedding, cleaned and sterilised by a fully certified company. I have receipts to prove it, please feel free to ask form them, VRBO will receive them for sure. Whilst on holiday you did not mentioned any issue except for the kettle and the corkscrew. Actually, you mentioned a beach umbrella that you claimed you found broken, I did not argue with you even if the cleaners deny that it was broken. Since it was one's word against another, I did not charge you for it and just let it go. It was an unusually windy week when you came so I imagine that things in the garden and on the beach got broken and flown away very easily. Also, as you may see from my review to you I gave you a 2 out of 5 for cleaning because you left the villa in terrible conditions. So if we really only checked the property at the beginning of the season, as you totally unfairly wrote, we would never have found all the dirty cutlery and dishes left by you and the guests that came after you would have paid the price for it. Everything in the kitchen had to be rewashed and, as par house rules, I should have charged you for it. I did not because I thought that you were so engrossed in enjoying your holiday that you did not want to worry about even the simplest of chores. However, I did charge you for the Kw used to operate the air-conditioning units, again as per contract, though not for the price initially quoted but much lower (€29.70 in total). But you see Carol you were the only family in 2024, except for another family that stayed for two weeks, to pay for the air-conditioning. The reason is that we only really charge the cost of the air-conditioning when we realise that the units have been used without any consideration of whether they are needed or not. When you saw the charge is when the tone of your messages changed. It is such a shame that for such a small amount you should write such a bitter review. So sorry it had to end this way but please give my best regards to Emma as she has always been delightful to deal with.

Dear Nicola, Thank you so much for taking the time to review your stay at Villa Ami. We are really pleased that you thoroughly enjoyed it. You have really been fantastic guests and we thank you again for having chosen our villa for your holidays in Sardinia. Hopefully we shall hear from you again in the future, Kindest regards to you all Angela and Karim

Thanks Simon, It's great to hear that you enjoyed your well deserved stay after such a long wait. We hope to hear from you again Best wishes to you both Angela

Hello Gareth, we are very pleased that you enjoyed your stay and very much look forward to hearing from you again! All the best to everyone, Angela and Karim

Dear Esther, Many thanks for taking the time to review Villa Ami. we are very pleased to hear that you enjoyed your stay and we very much hope to have you stay with us again in the future. Many thanks again for choosing Villa Ami for your holidays in Sardinia with your lovely family. Best regards Angela and Karim

Dear Sarah, Thank you so much for taking the time to review your stay at Villa Ami and for having being such wonderful guests! It has been a real pleasure to have you stay with us and we do hope to hear back from you sometimes in the future and hopefully to have again the pleasure to have you stay with us, We wish you all the very best, Kind regards Angela and Karim

Dear Peter, It has been a real pleasure to have you all stay at Villa Ami and we are delighted to read that you enjoyed your stay and the area. Karim has already found a way to make the access road easier to access for cars such as yours. It should be sorted by November as soon as the season is over and the solution you found is genius and will be of help for any other guest with cars with low clearance such as yours. Thank you again for having being such delightful guests and for having looked after Villa Ami wish such care. I wish you all a wonderful summer and hopefully we will hear from you again in the future Kind regards Angela and Karim

Dear Tonya, Many thanks for talking the time to review your stay at Villa Ami. I am very pleased to read that you enjoyed your holiday! Unfortunately one of the few things we can't do anything to simplify for our guests is the recycling. I know it can be a bit of a headache but you did very well anyway! Seeing the positive side of it, we seem to be scoring very well from an environment point of view. Very best wishes to you all Kind regards Angela

Hello Elizabeth, I am really sorry that instead of replying to me when I sent you the email to see how your holiday went you preferred to go straight to the reviews link I sent to you. I am especially sorry that your reviews contains complaints you never made to me directly neither when you were in Torre, nor once you left. Had I been informed I would have definitely done my best to deal with them and make your stay more comfortable. You met Francesco a couple of times during your stay and did not say anything to him either. You also had my mobile number, I wished you called me as I deal immediately with situations that cause discomfort to my guests as holidays are really sacred to me. You never said anything about the matress, which by the way is a rather expensive one, and of the same make and quality of the single beds, being all orthopedic. I am therefore very surprised that you found the single bed more comfortable, and especially that your husband slept in the sofa as it is 70 cm long and 30 cm wide! He must have been really uncomfortable. Having said that, I respect other people's preferences so had I known that you found the matress too hard to sleep on I would have changed it immediately with another one I have in a nearby villa (the one by the entrance). Unfortunately i cannot solve problems unless I am informed of them. I have waited to reply to your review because I wanted more people to use the matress and asked for feedback through Francesco, no complains fortunately. As for the shops I am really sorry, I was not aware of it, the shops are usually open every single day of the week starting from Easter week and until the end of October, and that is why my villa is available only from Easter. The week before your arrival, Easter week, the shops were open every day, but then since Easter was very early this year and there was hardly anyone in Torre delle Stelle, the owners decided to close monday to thursday until the 19th. You have been very unlucky but believe me I would never have left you and your family stranded in Torre delle Stelle without a car, I would have rather lend you my car or done the shopping for you.... I just wish you had given me or Francesco a call and given me a chance to make your stay more comfortable. Kind regards Angela

It has been a real pleasure to have you all stay at Villa Ami. Thanks again for choosing us and we hope to hear from you again sometimes in the future. All the very best to you all, Angela

Merci Christophe! Ce fut un réel plaisir de vous avoir comme invités. Nous espérons avoir le plaisir de vous lire à nouveau. Cordialement Angela

Thank you Johannes, I am very pleased to hear. Thanks again for having stayed with us!

Thank you Axel! I am so glad you enjoyed it. It has been a real pleasure to have you stay at Villa Ami and we hope to hear from you again in the future Kindest regards Angela and Karim

Dear Nicole, I am so pleased you enjoyed your stay! We would love to have you back! Thank you so much for taking the time to review your holiday at Villa Ami. It has been a real pleasure to have you! We wish you a great continuation of the summer Kind regards Angela

Dear Gunter Thank you so much for taking the time to review your stay at villa Ami. It has been a real pleasure to have you stay with us. We very much hope to hear from you again in the future Kindest regards Angela and Karim

Merci de nous en informer. Ce fut un plaisir de vous accueillir parmi nous et j'espère avoir de vos nouvelles à l'avenir, Cordialement Angela et Karim