This house is just amazing. It is immaculate, beautiful, fully stocked, great location, wonderful pool (so refreshing after the short walk from the beach)! There is construction going on next door that we were told would be completed the previous month (Covid, I’m sure), which worried and surprised us- as we weren't made aware, but they were actually really quiet and it was a non-issue. The only issue we had was with the property managers.
I have to imagine this is Covid related, but that was the excuse I made the entire time- from 5 minutes after booking til the morning we left. It was basically impossible to get ahold of anyone the entire time. I called, left at least 20 voicemails, I waited for 2 hours for an instant messager response that never came, I emailed repeatedly, I reached out via the VRBO website. I was responded to three times. Total. The only responses I received was *finally* about securing trip insurance- after I sent an email basically securing it, just with my wording, as I couldn’t get through to anyone. My questions about the rooms (which bathroom was shared), chairs, a bonfire on the beach, a private chef, etc. - all unanswered. So, the “concierge experience“, I’m assuming has been suspended. When I did speak to someone, they were incredibly nice, but it was beyond frustrating. What is the point of all of offering these perks, if you cannot take advantage of them, because you can’t reach anyone? Why book through a property management company if you can’t even secure the trip insurance they offer (which, by the way, was for the wrong company- the company on the insurance is defunct, which I pointed out to them). I think the icing on the cake was when (after being told to not even try to get in 1 minute before 4 PM on move in day or we’d risk being charged for an extra day), I received an email asking us to be out of the house an hour early so they could start cleaning early. Really?
Again, the house is amazing and I’d stay there again in a minute, the people I did actually speak to were fantastic, but there is an issue. The company manages a *ton* of properties in the area and needs to hire more people. My family has property we rent out in another state and, as an owner, this is something I’d want to know (as it isn’t cheap to have a company manage your property).
So, to sum up (sorry, this is long)... House- 10! Amazing. Property Management- 2. Needs improvement (more staff- & keep the nice ones already there).