Having booked 6x nights over the Christmas period, we left after 5. We decided that the cottage needs significant care and attention. It’s not a particularly nice environment combined with a most unrested stay.
It feels like it has been heavily rented and not well cared for.
The issues documented here are not due to the age of property, or it being a cute old cottage; they are due to heavy wear and tear and lack of care in the management of the property. Overly, we are disappointed with the standard of this property and the level of comfort, hence leaving early.
- the two chairs by the fire were extremely dirty. To the point which one needed laundering before we could sit on it. We cleaned this, so not sure why the management company couldn’t. It was very, very dirty.
- the latch on the main door from porch to sitting room was missing. Could not close the door unless an items was rested against it. This door needs to be closed to attempt to create a cosy atmosphere in the cottage. Otherwise looking to a storage cupboard.
- no latch, nor lock, on the bathroom and toilet door. Not able to either close, nor lock the door
- mattress in master bedroom extremely hard and uncomfortable. Mattress in second bedroom slightly better, but overall quality low, leading to sleepless nights.
- duvet in master too small for bed.
- dining table in kitchen far too big. Cannot do anything but face the wall while eating and not possible to move into a better position. Sofa in kitchen highly impractical and adds to issues with dining space
- no complete sets of glassware, crockery and cutlery. Felt like a student house with all mis-matched items and random pieces
- garden and terrace area covered with cigarette butts. Garden furniture not laid out to look inviting at all
- paintwork in sitting area heavily chipped with large patches showing and everything very, very tatty
- TV was possibly the oldest sub standard smart TV, with wires hanging down which need to be tided away. it was a total mess.
- Old CD player system in the kitchen. Felt like old rubbish items from someone’s house had been placed in this cottage. No one wants things like this.
A large amount of TLC is needed on this property and would make guests feel comfortable and relaxed. This property should not be charged at this rate for the standard of the accommodation and furnishings. It is significantly below standard.
Please note - we did not raise these issues with the property manager. We had no intention of ruining their Christmas, and we doubt there would be much they would be able to do over the Christmas period.
Very disappointed.
