2/10 (非常に不満)
Richard B.
2023年9月3日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Tired, grubby, property, not as described, with a mold issue, nightmare first day, stressful stay
Extremely poor experience staying here:
- Big patch of mould on lounge wall we weren’t told about
- Smell of damp in the air
- Unclean (e.g. hairs in bed, cutlery and crockery not washed properly, hairball left in bedside drawer)
- Key-code not provided – had to chase owners (MW) via Vrbo when we arrived after earlier requests for it not forthcoming
- Only one light working in master ensuite, plus extractor fan not working
- No dishwasher (there is one listed)
- Washing machine didn’t work
- Freezer over-frosted and ice-cream tub left in there
- Fraying carpets and marks on walls
- Mattress in master extremely poor quality and uncomfortable
- Rip in a duvet cover
- Faulty light in the kitchen
- No welcome or information pack
- One of front door keys wouldn’t turn so couldn’t fully lock
- No hot-water on the first night
Owner apologetic via messages saying it was unacceptable and he’d provide compensation. First offer was a gift card which I refused. Despite his apologies, other than re-send the cleaners, no other action was taken.
Owner wouldn't entertain my request for one night and cleaning fee as a refund compensation. His offer was frankly insulting, but gave up as he wasn't listening and clearly didn't think the issues were too serious. It took one month and a further reminder before I received the derisory compensation.
Do not stay here or book with Mission Wave Apartments!
Richard B.
2023 年 8 月に 4 泊滞在