We did not stay at this property and left immediately, despite booking four nights for nearly 2,000 USD. After traveling from Rome, we waited outside in 97F heat for over 30 minutes, even though we followed the owner's check-in instructions, and did not hear from the property representative for nearly two hours. Upon check-in, the apartment was hot, dark, and the representative told us that only two of the four air conditioners were working and that we would need to move the living room unit into a bedroom ourselves. On the fourth floor during extreme summer temperatures, reliable air conditioning was not optional—it was essential. When we contacted the owner, she dismissed our concerns, denied what her representative had told us, and made no effort to resolve the issue or send someone back to address it. Based on our experience, the property did not match reasonable expectations for comfort or service, and we cannot recommend it. This experience was so disappointing that it has made us reconsider using VRBO in the future.