We booked this apartment 30 days in advance because of its location and how nice the interior looked. We contacted the host right away and explained why we were coming and what we were planning to see. We never heard from the host, and no information was provide even 48 hours before we arrived. Finally, we heard that the information would be given to us two hours before we arrive.. while on a 90 minute train ride between Rome and Florence, we were finally contacted and told a water pipe had burst in the building, and there will be no water. A completely different place in a different location was offered at a lower rate, and thru WhatsApp - I was offered 100% refund as long as I was the one that canceled. Instead, we booked through a different platform into something WE wanted not a consolation prize. It took a few days, but customer service made sure we got a full refund. I don’t know what to make of the place because we never stepped foot in it, even though we eventually did come to the same area that it was located. Perhaps it’s a fluke, but overall a disappointing experience. We made lemonade out of lemons and moved on.