VACANZA COMPLEX(Levante Beach) Apartment on a luxury complex.

Thanks David and wife.Hope to have you back soon again at my apartments as you mention on departure.Glad you enjoy your stay of 4 weeks.You left the apartment very nice and clean.Thanks a lot!.

This family from Lithuania booked a one bedroom apartment for 2 people on Vrbo. After making the reservation they told me that they would be 5 people, and that they wanted a larger apartment if possible. So I offered them to upgrade the booking to a 2 bedroom apartment with 2 bathrooms. And since there were more people and a superior apartment, they get charged the extra amount of 300 euros. You could have refused to upgrade the booking, no one forced you. Why are you complaining now!They must run out of money on theyr holidays as they ask me the last day to get some money back,and i talk them why i have to refund you any money.Go to the bank if you need money,i am not a bank!

Thank you Julie for yout great review. I am glad you enyoy so much your holidays at our apartmentsAs you mentioned on departure that you will be back.I will do my best with you on your next booking.You are a lovely couple!

Of the last 22 reviews of this apartment, 16 families have left 5 stars (the maximum possible), another 2 families left 4 stars (very good), there are only 2 families that left 2 stars and only you and one other family have left one star. I think the opinion of the majority of families says it all. You asked me for compensation because you didn't like the atmosphere of the pool, I suppose that being a manager in an airline as you told me you know all the tricks to make a vacation free. I have never compensated a family. When I go on vacation if I don't like it, I don't come back but I never ask for compensation. It wouldn't be right to spend a vacation and expect the hotel to refund me after staying there for a week. We have about 15 retired families who come back every winter and stay between 1 and 3 months. I don't think the hill is that bad for a couple in her 30's with three 8 year old girls. The children don't normally complain about hills.I think it's more of an adult thing. Anyway! You have three lovely and very friendly little girls. Such delightful childrens!. We're sorry that our apartments weren't what you expected. You paid a very low price as it was right at the edge of the low season. If you come in August and pay triple like other families paid,sure you will find more atmosphere and I think you'll like it.

Bedankt voor uw dubbele verblijf in onze appartementen gedurende 3 weken in mei 2024 en de 3 maanden van oktober tot december 2024: Het meubilair in onze appartementen is pas 2 jaar geleden veranderd. Het zijn moderne meubels gelakt in glanzend wit. Op uw tweede verblijf, In dit appartement is het meubilair nieuw, met nieuwe glazen tafels, in de slaapkamer zijn de matrassen en hoofdborden ook nieuw, alleen de hoezen van de stoelen bij de eettafel moeten worden vervangen, omdat ze zijn beschadigd door wrijving in de zomer en Omdat de appartementen altijd bezet zijn, is er geen tijd geweest om ze te veranderen. Dat zal gebeuren vóór de zomer, zodra het appartement een week vrijkomt.Wij zijn verrast door uw opmerking over het meubilair, des te meer omdat u een gepensioneerd echtpaar bent. 80% van onze klanten in de wintermaanden zijn gepensioneerd en komen elk jaar terug, sommigen boeken al meerdere jaren bij ons en anderen twee keer per jaar. jaar.

We zijn erg blij om te horen dat u geniet van uw verblijf in onze appartementen. Jullie zijn twee hele aardige mannen, erg vriendelijke klanten. Jammer om te horen dat het zwembad dat we u aanbieden om te gebruiken in een van onze andere hotels, niet geschikt voor u was, omdat er teveel Engelsen in zaten. Ik weet dat iedereen liever verblijft in zwembaden met de meeste mensen van hun eigen nationaliteit, maar in Benidorm is dat niet altijd mogelijk. Andere klanten van ons verblijven dezelfde week als u en vertellen ons dat ze het erg leuk vinden om dit zwembad te gebruiken.

Hi Roy Thank you for your lovely review.You were a lovely couple and as you mentioned you will be back again and bring your friends with you next time i will look well after you all.I just received today a not very nice review today from the couple stay at your apartment the week before you,complaining about the apartment.Actually they left on the 2nd and you arrived on the 3rd of May.I am not agree with his complains about the apartment.Sorry you never gets to enjoy the new 55" tv on your stay.As you know i received the TV during your stay but as was damage have to be returned and i just got a new one a few days after you left.Next time you are back i will try to put you on that apartmnet so you enjoy the big screem.New modern blinds and bars been fitted this week on all my apartments and new nicer covers on some sofas too.Thank you and hope to see you soon.Juan x