Vista Lario - Three Bedroom Apartment, Sleeps 8

Dear Guest, Thank you for your wonderful 10/10 review! We are delighted to hear that you and your family enjoyed your stay and found the apartment comfortable, well-equipped, and perfectly suited to your needs. It is especially rewarding to know that you appreciated the patio and the exceptional views, which are among the property's most cherished features. We also appreciate your mention of the hillside location. As you noted, the walk can be a bit steep, but we are pleased that the breathtaking panorama made it worthwhile and added to your Lake Como experience. Thank you once again for choosing Rent All Como. It was a pleasure hosting you, and we hope to welcome you and your family back for another memorable stay in the future. Warm regards, The Rent All Como Team

Dear Susan, thank you for taking the time to share your feedback about your stay at one of our properties. We would like to take this opportunity to address some of the points you raised. First, we were genuinely surprised to see such a low rating, especially considering you mentioned positive aspects such as the view and the accuracy of the photos. Regarding access to the villa, all relevant details are clearly communicated in advance—both in the listing and during the booking process. The fact that guests need to walk a short distance to reach the house is specifically mentioned to ensure full transparency and to avoid any unpleasant surprises upon arrival. Upon check-in, we provide a full set of towels per guest (small, medium, and large), as well as a welcome kit including coffee, oil, and other essentials. Please note that these are intended as complimentary starter items to make your arrival more comfortable, not as full provisions. As for the back bedroom you found cold, this is truly unexpected, as no previous guest has ever mentioned such an issue. Lastly, the bathrooms are not en-suite, as clearly shown in the listing photos and description. We always encourage guests to carefully review both the images and the information provided to ensure their expectations align with the property layout. We take guest satisfaction seriously and always strive to respond quickly and helpfully to any requests or concerns during your stay. Regards, Team Rent All Como