The check in process was challenging. There was a damage deposit which needed to be paid via a third party application. We tried to make the payment but apparently it did not go through. We were not notified that it hadn’t, therefore we did not receive the entry code. We waited an hour in the rain, called and emailed the host, but still had to wait. Finally, we got through and after another try at paying the fee, we were given the code.BTW - there is a fairly steep curved stairway to get between floors.