あなたの完璧な家族の休日！ プライベートプール、ゲームルーム、ディズニーまで12分

Thanks very much for your kind Review. The comfort of our guests is our top priority. We will continue to do everything to make sure our guests experience is 1st class

Thanks very much for your kind review. We are pleased when you our guests inform us that you enjoyed our home. Your comfort is our no 1 priority and we will make sure we continue to add to the 5* experience that Florida provides.

Thank you so much for your kind review. We will continue to ensure that our guests have a wonderful time in our home and enjoy their time in Florida.

Thanks very much for your kind review. Total comfort for our guest is our no 1 priority. We will continue to ensure that we add to the magic that Florida gives.

This guest caused numerous damages. I will NOT rent my villa to them again. Communication- The guest was sent a Welcome to my home document which gives clear information on how to access the villa. This document was sent to the guest prior to the rental date. The guest was advised to make sure they have the relevant codes as the villa is on an electronic key. There is also a comprehensive guest manual covering all aspects of the guests stay. The gate totally disregarded the information on Welcome to My home as well as the guest manual.There is a very helpful and very efficient property manager who on picking up any concern responds very promptly property as any other property is managed by a There is 24hr communication line 1.They broke the bed frame. 2.Broke the chandelier. 3.Tore the pool towel provided. 4.Stained the lovely white fabric of the dining chairs. 5.Left their rubbish everywhere in the house 6. Left their dripping wet pool towels all over the lounge 7. Expected to have been provided for the 12 of them weeks supply of toilet rolls , shampoo, showers gels, washing powders etc. 8 Could not even operate the electronic codes given to them 9. Expect maid service from the management company to be part of their rental.

Thanks very much for your suggestions. We will act on that

Dear Cheryl thanks for your very lovely review. We recognise that families spend a lot of time to plan their holidays so we make the comfort of our guests our top priority. Cleaniliness is very important to us so we work hard to ensure that our quest appreciate this, which is the case here. We try to alert our guests to the amenities near by particularly the grocery store so they do not waste uneccessary time looking for one. We value the feedback we get and work hard to address any issues that are reported to us.

Dear Murray and Heather. Thanks very much for your very positive review. We are very pleased that you appreciated what we have provided and that your family was very comfortable for your 4 weeks stay. It is reassuring to us that you felt that our villa was like home to you and that there was no cause for concern whatsoever. The comfort of our guests is our no 1 priority and we will continue to make sure that our future guest have the same experience as you have had.

This guest was a guest from hell. My Villa has enjoyed consistently good reviews from previous guests. In fact, the family just before this guest stayed for a long period and enjoyed the house so much that they wish to come back next year. There were no complaints of bed bugs as there were no bedbugs in the property. In fact their comment is on how beautiful and how well equipped the house is. Isn't it curious that the complainant has no pictures to validate her claim. Also as there was no bedbug complaint from previous guests, one wonders then how the claimed bedbugs arrived! Nevertheless, we take every comment seriously so following her complaint, pest control was brought in and the house was totally fumigated. I am pleased to report that another family is in the house at present and totally loving it. The comments regarding towels are simply incorrect. There were 12 towels and 12 face towels organised in all the bathrooms, plus 2 swan-shaped towels in each bedroom. Twelve more towels and face towels were bought just to appease her. Her claim is simply wrong. It is amazing what lengths some people will go to to extract money for compensation. Spurious claims of non existent towels, then the air conditioning, then bedbugs. Firstly she requested to arrive earlier than she booked. Despite the inconvenience, her request was granted at no extra cost. She then requested a parcel collection with no prior arrangements with anyone, knowing that the property is a holiday home . Her expectation even prior to her arrival was for the property manager to wait in the house to receive her parcel. This of course was turned down as totally impractical. The guest then claims that she hoped another renter may be in the house and may collect her parcel. This is ridiculous. Can you imagine a tampering claim, followed by a compensation claim that could have emerged from that? On her arrival to the house she requested the air conditioning be lowered to 60 degrees. This was refused to avoid freezing the AC pipes. She was then informed that lowering the AC to low temperatures will require a charge on her deposit. She quickly accepted the set temperature of 72 degrees. And it would seem she brought her own thermometer to check the upstairs temperature. 85 degrees is total nonsense. Finally her bedbug claim, followed by a compensation claim for the next house she moved into! Isn't it amazing the length people will go to. One can see the pattern in her behaviour.

Our villa just like 99% of villa suffered some damages from the Sept 2017 hurricane. We are working incredibly hard to restore it to its fomer glory and we are nearly there! Our other guests continue to comment on how wonderful as well as comfortable our villa is. Our guests comfort continues to be our topmost priority and we will continue to add to the 5 star experience of Florida.

Thanks very much Ken for your kind review. We are very pleased that you appreciated what we have provided . Your comfort and that of all our guests is very important to us. We will continue to strive to add to the 5* experience of Florida

Thanks very much Steve for your kind comments. The comfort of our guests is our no1 priority. We will continue to try and add to the 5* experience that Florida gives . Emily J

Thanks very much for your wonderful review. We are very glad that we contributed to your 5* Florida experience

Thanks very much for your kind review. We will continue to ensure that the comfort of our guests is our number one priority.

Thanks Gareth for your kind review. We will continue to put the comfort for our guests first

Thank Kristin for your very kind review. We really value all the feedback we get and will continue to make sure that we make the comfort for our guests our No1 priority.

Dear Donna, Thanks for your kind review. We are very pleased that you enjoyed our home. We will continue to make sure we add to the great experiences that Florida provide and look forward to your return business. Regards Emily

Thanks very much for your kind review. We are grateful for your business. Our guests comfort is our priority. We will continue to add to that 5* experience that Florida provides.

Thanks very much for your kind review. We appreciate you our guests choosing our home for your holiday. Your comfort is our No 1 priority and We will continue to add to the 5* experience of Florida.

Thanks very much for your kind review. The comfort of our guests continue to be our no 1 priority. We are humbled by our guests' appreciation of the efforts we make and we will continue to ensure that our villa adds to that 5* experience that Florida provides.

Thank you for your kind review. Our guests are very important to us so will continue not only to ensure that our guests are comfortable in our villa but also to add to the 5* experience of Florida

Thanks very much for your comments . We will continue to ensure that our guests have a wonderful time in our villa.