Hendoで静かで居心地の良い、家族に優しい

We are pleased you enjoyed your stay!

So happy you enjoyed your stay!

Thank you so much for taking the time to leave a review of your recent stay at our rental house. We are thrilled to hear that you had a positive experience and that you enjoyed your time at the property. We strive to provide our guests with an exceptional experience, and we are delighted to know that we met your expectations. Your kind words and positive feedback mean a lot to us and will serve as an inspiration to continue providing outstanding service to our guests. We hope to have the pleasure of welcoming you back to our rental house in the near future, and please do not hesitate to contact us if you have any further questions or concerns. Thank you once again for choosing to stay with us and for sharing your positive experience with others. Best regards, Thomas and Heather

Hello! Thank you for your review. We typically get 5 star reviews, so I am sorry that the lost of a horseshoe and the remote caused a loss of a star. I also want to note that you did message at 9:40pm, so that is why you didn't get a response, especially after you messaged around 11pm saying you figured out the volume. This is important to note to future guests as reviews are VERY important, and sometimes a loss of a star rating is more of a punishment when guests have an enjoyable time.

Dear Guest, We are disheartened to read your recent review of your stay at our property. We take great pride in providing exceptional experiences for our guests, and it is disappointing to hear that we fell short of your expectations during your visit. We would like to clarify a few points mentioned in your review. Firstly, we regret that you encountered some issues during your stay. However, we must emphasize that we have a dedicated property manager available to assist with any concerns or problems that may arise. It is unfortunate that you did not reach out to us or our property manager during your stay so that we could have promptly addressed any issues and ensured your comfort and satisfaction. Regarding the lawn maintenance, please understand that at the start of the summer season, it can be challenging to keep up with mowing after spring showers. We strive to maintain our property to the highest standards, but nature sometimes presents obstacles that are beyond our immediate control. As for the shade canvas, it is designed to be put up during the summer months to provide protection against wind and rain. We have implemented this seasonal approach to ensure the safety and durability of the structure. We value all feedback from our guests and use it as an opportunity to improve our services. We would have appreciated the chance to address your concerns during your stay to make it right for you. It is disheartening to see a 3-star rating among so many positive 5 reviews from our other guests. Thank you for your feedback, and we wish you all the best in your future travels.

Thank you for your review. With as many positive reviews as my place does have, this review is not completely true. I do appreciate any feedback and glad you enjoyed your time in the mountains.

I appreciate your review, but I must clarify some things so other can see. We have had amazing reviews and you can go read them if you need proof or clarification. There isn’t tile and there isn’t mold. The keurig does work. It does sleep 9 because the couch sleeps 1 and there is an air mattress. I did tell you that there was lots of rain and the yard was overgrown and the lawn guy would be there. Yes, the door fell and I apologize for that, but it has been fixed. Toaster wasn’t listed as an appliance at the house. I am sorry you had to eat in shifts, but there was a chair that could have been moved to the table to make 4. Lastly, The house is located in a neighborhood, so neighborhood noise is normal. The neighbors are amazing and the neighborhood is extremely safe and clean. I will say, in response, that you were a very wonderful houseguest and I hope you come back to visit beautiful Hendersonville!