This was our first time in Gulf Shores, and chose it primarily due to recommendation from my cousin who lives there, just in West Beach, and my brother who comes to the area every year. Overall experience was good, I brought daughter, daughter-in-law and 4 teenagers. Plenty to do, and good location. We met folks from all over, mostly the South, and they could not have been nicer.
Recommendations:
1) Cameron at the front desk could benefit from a customer service training program. We had all flown from different parts of the country, myself from CA, so early flights, connections, etc...arrived about 45 minutes before 4:00, car full of groceries, luggage, perishables, etc...and his attitude was lacking, no concern, no empathy, no suggestions...just “wait till 4:00”. I then said well I need some meat, can you recommend a grocery store...he sent me across the street to Pier 33, where I went...and they have no meat!
2) From day one we reported some maintenance issues...burnt out light bulbs, lamps not plugged in ( under the bed)... broken shelves in the fridge, etc....the maintenance man came up once, could not fix the stove, had no lightbulbs, etc....and never came back. I was mostly concerned about being held responsible for the items. But still, for the cost, things should be working and well maintained!
3) Having stayed in Pensacola Beach before, under similar circumstances, the kitchen was just lacking....we had to buy everything! Maybe you should consider the basics....as not everyone drives in with a U-Haul...
Gals at front desk were very helpful! Also, thank heaven our cousin was there, to recommend restaurants, etc...would be nice if restaurants took reservations, especially for large parties!
Thanks for opportunity to submit feedback...