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2/10 (非常に不満)
Johona F.
2025 年 7 月 24 日
Very dirty!
My family and 2 other families stayed at this place. We walked into filth. It’s like the cleaning crew came in made the beds with the same bed sheets and comforter and walked out. Dolphin 1 the dishwasher was full of dirty food caked dishes. Sand all over the floor. Pubic hair on the bathroom wall. All the beds had sand in the sheets along with human and pet hair on the comforters. The fridge was all rusted floors scratched and the dinning room table had a film on it. The microwave wouldn’t work when u wanted it to however would turn on and run on its own.the couches had fares in the seams. And behind the dresser there were old qtips filled with wax from previous guest. The outside of the rentals looked dirty. For the amount of money people pay to stay this place should be clean and updated. Dolphin 2 the entrance going up the stairs looked very dirty. The knob to the bedroom door fell off when we opened. The main bedroom in the closet had old crusted dog crap on the floor not to mention the other closet having a wad of paper towels in it like a mess was cleaned up of urine. They also found in the stack of what was supposed to be clean towels and out the fifth towel in a wad of someone’s hair. They also had dirty sheets and blankets. Dolphin 3 asp dirty bedding sets rusted fridge. And smelt of mildew horrifically. Complete health hazard. The television didn’t work in dolphin 3 and the WiFi didn’t work the entire time we stayed. We reported the issues only to get the main response of I’m sorry for the inconvenience we will add this to ur ticket. The manager called us once sent out a cleaner only to have her drop off a few dishwasher tablets and garbage sacks but never even cleaned the rentals. We had asked her to just do a good cleaning of the place(this was never done) we all felt so dirty. The hot water is not fixed u we’re lucky to get a full 5-10 min of hot water. Water went in and out of hot and cold. The toilet I. Dolphin 2 would not always flush! We were so disappointed if we were not 8 hours from home and 2500$ owed to this place we would’ve gone back home. The dumpster to put garbage in was stacked full upon our arrival and we were staying ther 5 days! They refunded the cleaning fee thinking that was a substantial amount for the amount of filth we had to stay in. All the amount was,was an insult. We had to Val several different times to a few different managers to finally get what we thought was a reasonable refund. The manager was actually gettin upset with me until I asked her why she was the one upset I am the one that has the right to be upset with the lack of cleanliness and lack of care of the staff. I would not recommend staying here definitely not anywhere close to the cleaning standards the Vacasa states they hold there rentals to.
