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2/10 (非常に不満)
Randall F.
2025 年 7 月 1 日
AVOID THIS PROPERTY!!!!!
We have over 20 pictures of things that were wrong with this property. First this property is not as advertised. It is NOT seven individual cottages. It is only 5. The other "two" are a small house with an upstairs, this was a problem for us as we had elderly people who could not do stairs. However this was not described in the posting. Right before we arrived we were told by VACASA that there is only ONE parking spot, not one per cottage just one. As we were coming across the country this made it very difficult for us to prepare for each of our members. I asked for VACASA customer service to help me understand where I could park...Nothing, no response. Only after our last day when I called for the 7 or 8th time did then mention that there was actually parking for each cottage.
Lets talk about the cottages... They had great photographers for this property. We found animal feces on the door steps on two of the "cottage" entries. It was clear that it had been there for some time which means no one actually came to clean up before our arrival. We also found trash on the property, broken outdoor seating tables, and decking with exposed nails. Once we got into the cottages we had a refrigerator that did not work correctly , thankfully one of our family members was able to get it to work. Then we had couches that had tears in the material, bedding that had holes and we not clean. Additionally we rented all of the cottages only to find out that one of the units only had a half bathroom.
This entire process from start to finish has been a disaster and I do not recommend anyone renting this property. Additionally if I do not recommend renting from VACASA for their lack of customer service to resolve issues. Every time I called, texted or email I was told they "understood my concerns" and they "will work to resolve them" with no actual results.
