Collingham Road - 2 Bedroom Apartment I

Dear Elisha, Thank you for taking the time to share your feedback. We are genuinely sorry that your stay did not meet your expectations. As soon as your concerns were reported, we acted immediately by arranging a complimentary re-clean of the apartment the very same day, including fresh linen, additional towels, and replacement toiletries. Our team remained in contact throughout and made every effort to resolve the issues raised during your stay. Following your departure, we also carried out a thorough internal inspection of the property. This confirmed that the advertised kitchen amenities, including dishwashing liquid and sponges, were available in the apartment, stored in the kitchen cupboard under the sink. With regard to the external construction activity, traffic noise, and mattress comfort, these are unfortunately factors that are either temporary or subjective in nature and are beyond our control. We understand that you decided to relocate to alternative accommodation. After carefully reviewing your case, we concluded that, while we sincerely regret your dissatisfaction, the issues reported did not warrant a refund under the terms of the reservation, particularly as immediate corrective action was taken once we were notified. We value all guest feedback, as it helps us continually improve our services, and we remain committed to providing the best possible experience for our guests. Kind regards, Eson2 Team