mySTAYINN Cedar Villa 9 Bedroom House - Inverness

Thank you for taking the time to share your feedback about your recent stay with us. We are sorry to hear that your experience did not fully meet your expectations and appreciate you bringing your concerns to our attention. We responded promptly to the issues raised during your stay by providing guidance for the front door and troubleshooting the Wi-Fi. Some of the additional concerns mentioned in your review were not brought to our attention at the time. We always encourage guests to contact us during their stay, as this allows us to investigate promptly, provide clarification where needed, and work towards a resolution wherever possible. Our listing clearly describes the accommodation as a guest house offering a private ensuite room with shared kitchen, dining, and communal facilities. We encourage guests to review the listing details before booking to ensure the property is suitable for their needs and expectations. Regarding the security system, each room has its own access code as part of the property's design. While we understand this may not have been the most convenient arrangement for your group, it helps maintain the privacy and security of all guests. Some lock mechanisms can also require a specific technique to operate smoothly, which may have contributed to the difficulties experienced. Had the issue with the back door been reported during your stay, we would have gladly assisted in troubleshooting and resolving it as quickly as possible. We appreciate that every guest's requirements are different, particularly when travelling as a family, and we are sorry the property was not the right fit for your group's expectations. We value all feedback and continually look for ways to improve both our accommodation and the service we provide. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future. Best regards, mySTAYINN Team