I have been battling with VRBO & RealJoy vacations since the day of checkin. Our reservations were changed, the property given us was absolutely nothing like we originally booked, it was dirty, absolutely unacceptable and we were not allowing our kids to stay there, let alone pay money. It was like an old used apartment, no beach in sight, furniture being held together with glue and zipties, right off of the highway, no privacy, no space for my kids.
I spent 2hours on the phone when we got there and I was told upon arrival I would be refunded 100% with no penalty to me. We paid out of pocket for a hotel last minute. Now 3 weeks later I am still battling with both companies and have not been refunded. I will NOT use either company to book through or recommend them at all.