ハレマウナロア火山バケーションゲッタウェイ - 上層火山国立公園

We’re sorry that this guest’s stay did not provide the peaceful experience they were hoping for. We do want to clarify some important details about the property for future guests. This is an owner-occupied property, and the homeowner lives on site. The listing clearly states that the hot tub is a shared/communal amenity and that the property is not a private, entirely separate accommodation. During the stay, the guest also contacted us asking why there were other vehicles on the property, which suggests that these details may not have been fully understood when the reservation was made. On this particular evening, the homeowner was assisting someone who was experiencing a serious personal and medical crisis. This was an unusual circumstance, not a typical use of the property or hot tub. The homeowner apologized when the concern was brought to his attention. We took the guest’s concerns seriously and, at their request, allowed them to end their stay early and refunded their two remaining nights. We regret that this unexpected situation affected their stay. However, guests looking for a completely private property and private hot tub should carefully review the listing details before booking, as this property is owner-occupied and the hot tub is shared.