I am writing mostly to acknowledge the kindness and compassion of the property managers, Pat and Erika Di Ruggiero, of SV Concierges and Property Management, who obtained passes to the Harkin Center Pool for us. The truth is, I had downloaded the VRBO App and couldn't recall which agency I had booked this venue with; it wasn't going to accommodate our family for our 50th Wedding Anniversary and I needed to go somewhere else. "Tragically" I went past the date I could get any refund to cancel with VRBO and I paid the price. The silver lining is that their graciousness allowed me to experience VRBO from the other side, in that I am an owner of two condos in Hawaii, each of which has used VRBO to help us manage them. I am impressed with the organization from a renter's point of view and pleased that as an owner I can be proud of the service----hopefully if this reflects across the board.
I stayed in another agency's townhouse; it was well-equipped and well located and had room for 9 people. But I was "mortified" that they would charge extra to search for a left item after check-out, even if the cleaning crew was there anyways and it was easy to find. That agency is asking to work with us in Hawaii and I would be embarrassed to charge someone just for helping locate a lost or left item. Paying for shipping is expected. I can't imagine VRBO doing that. Perhaps I can write off some of the loss as a learning business experience---I hope so! Thanks---Carol Berman