Pluses: The property itself was modern, roomy, well stocked, and close to the pool and clubhouse.
Minus: No half bath in the basement sleeping and seating area. Those sleeping downstairs had to come upstairs to use a toilet. This is not the best in the middle of the night.
Cleanliness: Mouse droppings were in the sheets that were on one of the queen beds downstairs. Photo was taken, and the management crew responded, came over, and remade the bed with clean sheets. It was a cold weekend, and we needed blankets; the management team gave us a code to get blankets from a basement storage room. There were mouse droppings all over that room. Bedding was stored in the open, not in plastic containers. Management brought additional bedding in plastic containers and many mousetraps. We got the feeling that they thought we were being picky since they asked where we were from.
Eight of the people who stayed (2 adults and 6 children) spent time in the hot tub. After the weekend, all 8 had red spots all over their torsos. The 3 who had not gotten in the hot tub had no red spots. After an Internet search, we diagnosed ourselves with hot tub folliculitis because the spots looked like the image online. One of the children had bad itching. After finding the treatment (new filter, sterilizing with bleach), I emailed the management company and told them about the problem, gave the treatment recommendations, and attached a picture of my granddaughter's torso. I did not hear anything back.
Because of our experience, we would be very hesitant to return or recommend the site without knowing that all issues had been taken care of. As a family of 11, we have stayed in a lot of different houses and never had an experience like this.