We appreciated that this property is dog-friendly, which made our stay possible on short notice. The home was generally clean, and it’s important to note that the winter storm impacting our stay was a rare, large-scale national weather event affecting much of the United States, not typical weather for this ski town. While the storm itself was not the host’s fault, better communication from a large rental management company would have been appreciated, especially regarding safety protocols and travel guidance. We arrived around 1:00 AM on Friday (prior to the storm), and the door access code did not work. This left us outside in 1-degree temperatures for about 30 minutes while trying to reach someone through the emergency number, which was stressful and concerning. The storm arrived Saturday night, and due to worsening conditions and uncertainty about road safety, we chose to leave early rather than risk being unable to depart by the 10:00 AM Sunday checkout. With better communication, we may have avoided traveling at unsafe hours during a major storm.Additional issues included unclear instructions (such as the hot tub access code needing to be entered upward), a master bathroom door lock that sticks and caused someone to get locked inside, and space heaters stored in closets with no guidance despite being necessary for warmth. The kitchen was disappointing as well—most baking sheets did not fit the oven, and the one that did still had baked-on food from a previous use.