We we're all so excited for our stay at the Healing Waters Farm. It is an absolutely beautiful home, located on an amazing property with wonderful amenities...with that said, we experienced a few major problems that needed to be rectified & management disappointed.The listing mentioned that the house had air conditioning, there was 1 portable air conditioner in the dining space, for the entire house and a fan per room. We happened to be there during a heatwave, which made matters worse. We understood that this wasn't normal, the temperature was 105 outside. The bedrooms in the house reached 92 all night and it was completely unbearable. We contacted the host numerous times throughout the days...via email, text, calls and received notice back saying that in the Catskills most places do not have air-conditioning. Understood again, but you have to figure out a plan for this kind of heat and not just let us deal with it on our own. When we finally reached the owner's assistant, the next day, she had gotten management to pick up 4 small box fans and a few bags of ice for us. In the interim the refrigerator went up to almost 50 and we wound up losing all of our food. A service Man was not sent to the house, again we were just sent bags of ice. Needless to say we made the best of our trip, but we were completely disappointed with management and how they handled our situation. I have never left a bad review, even when warranted...this situation has left us with no choice.