Unfortunately, we had a very bitter start of our trip at this house. We were three families traveling there on Thanksgiving day. What made this a bad start is that Angela failed to communicate the fact that address on the property listing is not accurate and itâs just a ânearbyâ park address. Since we were around the area an hour before check in, we simply wanted to drive by to locate the house, while waiting for check in instructions. Not knowing the listing doesnât have correct address we were driving around lost, wondering where the house is. No check in details or code information was shared with us until 3pm on check in day. We understood after the fact this is done for security purposes, which is fine, but it was not communicated to us at all. That is a very important detail and should be communicated at time of booking. For a moment we thought we got scammed with this booking. In communicating this frustration to Angela, not only did I not get any understanding from her side for not communicating accurately and timely, but she went on to accuse us for trying to go to the house before allowed check in and how that is the reason why she doesnât share information before check in. Not the right way to talk to guests and affect their experience in a negative way. I have rented homes before and check in info was never withheld from us like this. Totally Unfortunate that I am having to write this on a review, because it doesnât seem like previous reviewers had the same experience.
Otherwise, the property is fine, pool was nice, the house is average and a bit tight space indoors for 12 people, but very doable for a group planning to spend most time outdoors. It has everything you need for comfortable stay! Just wish the owner/property mgr was a bit pleasant to communicate to.
