Maui Banyan Q-109 Unit A | Amazing Location!

Thank you for the positive review! We're delighted to hear that the condo was a perfect fit for your last-minute trip to Maui with your best friend. Receiving such great feedback from our guests is truly rewarding. We hope you had a wonderful time on the island and were able to create lasting memories. Please feel free to reach out if you ever need accommodations in Maui again.

Hello Joanna, Thank you for your feedback! We are happy to know that you enjoyed your stay at the beach with your family. It was our pleasure to host you and assist you in making unforgettable memories. Please do not hesitate to give us a call the next time you are in the area. Again, we thank you for your review and see you soon.

Hi Karen! We would first like to apologize for any trouble you encountered during your stay, as this unit is brand new and we strive to provide all our guests with an exceptional vacation experience in a clean and comfortable environment. Guest convenience is one of our main priorities and it saddens us to hear that you felt that this was not the case for you. Our curtains in the bedrooms were specifically designed to block out the sunlight as we know that some guests might like to sleep in. We have installed a new washer and dryer as well as fixing the television for guest use. Prior to a guests’ arrival, a welcome email is sent that includes everything they will need for a comfortable stay. If there was ever any miscommunication on our end, we truly apologize, as that was not our intention. Along with the usual essentials, this unit provides so much more! Beach towels, coolers, a beach blanket just to name a few. Extra sheets, towels, comforters and pillows are even available and clearly labeled for all future stays. We are working diligently to make sure all future guests have a wonderful experience. Thank you for your feedback as this is how we improve. Your comments have not gone unheard and we appreciate you taking the time for sharing. We are happy to see that you were compensated for your troubles and we hope that this rare instance does not hinder you from staying with us again.

Hello Sue, For any inconvenience that you've endured from your most recent stay, we truly apologize. Each guest, prior to their arrival, receives a welcome packet that provides them with detailed information for their rental. If anything was incorrect or any issues emerged, we encourage guests to contact us immediately so we may rectify the situation. Please accept our apologies for any miscommunication that may have occurred during your stay and we will make sure to implement the necessary actions to provide quicker and more efficient service for future guests. You will be glad to know that we have clearly labeled where the sheets, pillows and comforters are located so there is no confusion for guests. As far as toilet paper, there is now an abundance! About 10 extra rolls under the bathroom sink to be exact. The property is fully stocked with dish detergent for the kitchen, laundry detergent and to mention plenty of beach equipment. We are sorry for the distinct odor in the carpets. Our unit is brand new and believe that may have been the reason. Again, thank you for taking the time to comment as we are constantly looking for places where we may improve and we appreciate your feedback. We hope for the opportunity to provide you with excellent service if you choose to stay with us again in the future.