Cosy Stone Cottage With Free Parking & Wifi

Thank you for your feedback. We are very sorry again that the cottage had not been cleaned prior to your arrival. This was an unacceptable oversight and not representative of the standard we usually deliver for our guests. As soon as you contacted us, our team responded immediately and the issue was escalated directly to the director. The cleaning team were contacted straight away and attended the property that evening, completing the full clean with a complimentary bottle of prosecco as an apology for the disruption. We fully appreciated the inconvenience this caused at the beginning of your stay, which is why we also provided significant compensation, including a full refund for your first night and the damage cover. We are pleased that once the issue had been resolved, the remainder of your stay went smoothly and you were able to enjoy the cottage. While we completely understand your disappointment with the arrival experience, we hope the immediate response, same-evening resolution and compensation demonstrated how seriously we took the situation.