小川とプライベートビリヤード台のある森の中の広々とした農家スタイルの家

Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the home overall. We are sorry to learn about the issue with the hot water and the inconvenience it caused for you and your guests. We will be sure to pass along your comments to our local team so they can investigate and address this matter promptly. Your comfort is very important to us, and we appreciate We hope to have the opportunity to host you again and provide an even better experience.

Hi, Kathy. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.

Hello Diane, thank you for sharing your experience with us. We’re sorry to hear that you had trouble with your E-lock code, which led to your grandson climbing through the window to unlock the door from the inside. We wish you had informed us about the E-lock issue during your stay so we could have sent a member of our local team to resolve it. We have reviewed the maintenance report regarding the water outage and are glad that they addressed the issue promptly. We would love the opportunity to host you again and provide you with a much better experience in the future.

Hi Janice. Thank you for your thoughtful review. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future!

Kaydy, it was our pleasure hosting you and we are so glad you enjoyed your stay at Alderhill! We have passed your feedback regarding the bedroom light to our local manager to address. We hope to host you again soon!

Hi Nicole, we want to express our gratitude for your review. Your feedback is extremely valuable to us, and we apologize for any inconvenience caused by the lack of AC during your stay. We take our guests' preferences seriously and have shared your comments with our property management for future consideration. Rest assured, we will follow up on your experience with the relevant parties. We hope to have the opportunity to host you again and thank you for choosing to stay with us.

Thank you for taking the time to share your feedback, Elena. We are pleased to hear that you enjoyed the spaciousness of the home, the fresh mountain air, ample parking, and the kitchen setup for cooking and entertaining. We sincerely apologize for the issues you encountered during your stay. The noise from the construction next door and the dust in every room must have been very frustrating, especially with your allergies. We understand how important a clean and quiet environment is for a comfortable stay, and we regret that we did not meet your expectations in this regard. Regarding the condition of the carpet and furniture in the main room, we apologize for the discomfort and dissatisfaction it caused. The cleanliness and quality of our furnishings are very important to us, and we will be conducting a thorough inspection of the unit to ensure it meets our standards. Our housekeeping team has been notified and will be addressing these concerns immediately to ensure such oversights do not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guests' experiences. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.

Thank you for staying with us! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Stephanie, thank you so much for taking the time to provide your feedback. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.