Ocean House 1206 3 bd / ba gulf-front

We greatly appreciate the review, and we are thrilled to learn that this guest enjoyed their stay. At Gulf Shores Rentals, we strive to ensure every guest enjoys their vacation. We're delighted to hear this guest had a great stay with us! We look forward to hosting them again and hope they contact us for their next visit. Thank you! - Gulf Shores Rentals

We greatly appreciate the review, and we are thrilled to learn that this guest enjoyed their stay. At Gulf Shores Rentals, we strive to ensure every guest enjoys their vacation. We're delighted to hear this guest had a great stay with us! We look forward to hosting them again and hope they contact us for their next visit. Thank you! - Gulf Shores Rentals

We greatly appreciate the review, and we are thrilled to learn that this guest enjoyed their stay. At Gulf Shores Rentals, we strive to ensure every guest enjoys their vacation. We're delighted to hear this guest had a great stay with us! We look forward to hosting them again and hope they contact us for their next visit. Thank you! - Gulf Shores Rentals

Hello! Thank you for the great review. At Gulf Shores Rentals, we strive to make sure every guest is enjoying their vacation. We are so happy to hear this guest enjoyed their stay with us! We would love to host them again, so we hope they call us for their next visit. Thank you! -Gulf Shores Rentals

Hello! Thank you for the great review. At Gulf Shores Rentals, we strive to make sure every guest is enjoying their vacation. We are so happy to hear this guest enjoyed their stay with us! We would love to host them again, so we hope they call us for their next visit. Thank you! -Gulf Shores Rentals

Thank you for the review. We're glad to hear this guest enjoyed their stay with us. We would love to host them again and hope they reach out for their next visit. Their suggestions will be considered. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! - Gulf Shores Rentals

Thank you for the review. We're glad to hear this guest enjoyed their stay with us. We would love to host them again and hope they reach out for their next visit. Their suggestions will be passed along to the appropriate department. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! - Gulf Shores Rentals

Thank you for the review. We're glad to hear this guest enjoyed their stay with us. We would love to host them again and hope they reach out for their next visit. Their suggestions will be considered. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! - Gulf Shores Rentals

Hello! Thank you for the review. We would love to host them again, so we hope they call us for their next visit. Their suggestions will be passed along to the owners of the property for their consideration. In the description, the unit advertises a king bed, a queen bed, two twins, and a sofa sleeper. The maintenance issues regarding the lock will be addressed. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. -Gulf Shores Rentals

Thank you for the review, and we are thrilled to learn that you enjoyed your stay. We're so sorry no one showed up to fix the cabinet as we take guest requested repairs very seriously. At Gulf Shores Rentals, we strive to ensure every guest enjoys their vacation. We're delighted to hear this guest had a great stay with us! We look forward to hosting them again and hope they contact us for their next visit. Thank you! - Gulf Shores Rentals

Hello! Thank you for the great review. We partner with a third party company to offer the Stay & Play package, but we are sorry this guest experienced difficulty. However, we are so happy to hear this guest enjoyed their stay with us. We would love to host them again, so we hope they call us for their next visit. Any maintenance and housekeeping issues will be passed along to that department to be corrected. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

Thank you for your review. We apologize for the misunderstanding regarding the construction. In this situation, we offered several solutions, but unfortunately, none were satisfactory to the guest. They suggested relocating another guest from a different unit to accommodate them, which was not a viable option. At Gulf Shores Rentals, we remain committed to continuously improving our properties to ensure a positive experience for all our guests. Thank you.

If a condo is not up to par, we can send housekeeping or maintenance out to address the issues. All maintenance and housekeeping issues will be passed along to that department to be corrected, including any HOA related issues. All update suggestions will be sent to the appropriate party. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

Our guests are very important to us and when a complaint is made, we do our best to address any issues that our guests may have. Maintenance issues that are reported are addressed as quickly as possible however; mechanical breakdown repairs may require parts that are unavailable on short notice. Our maintenance department was dispatched immediately when this guest reported the wet carpet. No source of leak was discovered and it was thought that water source could have been a shower that was allowed to overflow. The blowers to dry the carpet are a necessity to dry the area and prevent mold issues. Upon the second report of water in the unit it was determined that more intensive investigation would be required which may entail cutting sheetrock. Unfortunately, our properties were all occupied so we had no where to move this guest. The unit is a 3-bedroom 3-bathroom condominium and all 3 bathrooms were available so why the guest chose to only use 1 bathroom is uncertain. This guest was contacted by the manager on duty who explained the situation, apologized for her inconvenience and credited back one nights rent which the guest said that she was happy with at the time. Maintenance issues such as this are beyond a property managers control and typically no monetary compensation is disbursed. We are not certain why the guest overlooked the photos of the view from the balcony in this unit when reserving online, which are very reflective of a view from a 2nd floor condominium and the common area which contains palm trees. We are sorry that this guest wasn’t completely satisfied with the property but feel that we addressed the situation to the best of our ability.